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Field Service Technician

2 weeks ago

Keilor Park, Australia CSG Talent Full time

**Company Background**:
A global manufacturer of packaging machinery with a strong foothold in the food manufacturing market. They have been established for over 50 years and employ over 5,000 people globally. Their equipment can be found in the largest food manufacturing factories across Australia and the globe.

**Position Overview**:
The Field Service Technician will support customers during installation, commissioning, servicing and ongoing maintenance of machinery as well as providing training of operators, production and maintenance staff.

**Why to apply**:

- **Competitive Salary package that includes**:

- **Fully maintained company vehicle or car allowance**:

- ** Phone, laptop, iPad and tools**
- ** Join a business where they truly invest in your career with training programs.**:

- ** Join a leader in the market in packaging machinery.**:

- ** Report directly to the State Service Manager.**

**Key Responsibilities**:

- Execute scheduled maintenance tasks on equipment installed at customer locations.
- Travel to customer sites when necessary to diagnose and resolve technical issues causing equipment breakdowns.
- Proactively investigate and address performance issues to ensure machines meet required standards.
- Conduct machine servicing and rebuilds at the workshop as needed.
- Offer technical support to customers via phone when on-site assistance isn't feasible.
- Coordinate with management regarding service-related concerns within Australia.
- Adhere to local safety protocols and actively manage risks while operating at customer sites and at our offices.
- Valid Electrician's License OR qualification as a trade-certified Fitter/Mechanic with a Restricted Electrical License is required.
- Proficiency in electronics, including knowledge of PLC-driven processes.
- Advanced understanding of motor, servomotor, and drive technology is advantageous.
- Ability to interpret electrical and pneumatic drawings at a component level.
- Demonstrated customer service aptitude.
- Flexibility to work weekends, travel with short notice, and adapt to flexible schedules.
- Valid Driver's License.