Field Service Manager

1 week ago

Northmead, Australia Munters Pty Ltd (MAU) Full time

**Responsibilities**:

- Cooperates with Sales,
- Service Teams to propose value added services,
- sales and solutions.
- Customer Service Delivery of service targets and strategy
- Project Management
- Reporting & forecasting
- WHS, Quality and Sustainability
- Leadership and Team Development

**Main Tasks**:
**1. Customer Service**
- Deliver, align & development of business strategy
- Lead the service commercial & field teams
- Productivity and utilisation
- Contract growth from the installation base
- Manage key account customers to ensure maximum value achieved.
- Project status review to compliance & cost

**2. Delivery of service targets and strategy**
- Actively manage the Service Sales team with a passion for result and customer outcomes
- Set Service sales targets, KPI’s, and support the team to achieve Service Targets
- Drive marketing campaigns to boost sales and maintain industry presence.
- Annual price reviews for Service parts, contracts, and site labour.
- Other works as requested by Manager

**3. Project Management**
- Set goals, KPI’s and manage outcomes.
- Participate in unit sales reviews regularly to ensure project scope and outcomes are achieved for all stakeholders
- Other works as requested by Manager

**4.**Reporting & Forecasting**
- Monthly forecasting and end of month reporting
- Weekly progress reporting
- Bi-Weekly verbal update on priority list.
- Warranty status and claim administration through C2 system
- Extended Forecasts, Annual Plan, and Strategy.

**5. WHS, Quality & Sustainability**
- Ensuring Workplace, Health and Safety systems are maintained according to legislation as well as relevant work instructions, quality plans and customer compliance.
- Lead regular Quality meetings, report items, and drive actions for all quality issues.
- Promote Diversity and Inclusion, as well as sustainability.
- Ensure Quality Certification is maintained.
- Comply with the Munters OHS Management System
- Supplier liaison & evaluation

**6. Leadership and team development**
- Provide training, coaching, and mentoring to all service
- Continually develop team members with higher technical & operational skill levels
- Implement and maintain Service Career Framework
- Drive staff retention, skillsets and cross training.
- Foster a culture of continual improvement for both individuals and the organisation.
- Contribute positively to improving organisational culture.

**Job Requirements**:

- At least 10 years' work expereince in aftersales/service in HVAC.
- Good team management skills and interpersonal skills;
- Proficient in use of MS Word, Excel, Lotus Notes, MEBS and SMASH
- Strong mechanical and electrical understanding related to HVAC systems
- Project scheduling.

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