Marine Team Leader

1 week ago

Melbourne, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- Let’s create a brighter future together, let’s make a differenceBased in either Sydney or Melbourne, you will lead a Marine Claims team through an exciting Claims transformation journey. As a Marine expert you will mentor and manage a team of 5 direct reports by enhancing their technical capabilities while providing a customer centric experience to your clients.
- In your role, you will be responsible for:
- The effective management and the overall performance of the allocated claims team, including recruitment process of new and vacancies.
- Ensuring compliance with relevant legislation and Zurich’s internal guidelines.
- Achieve annual Financial, Customer, Operational, and Quality Assurance, Risk and Technical Targets and ensure all relevant steps are taken to ensure the best possible result is achieved for each of these targets.
- Build team success through coaching and development of the Claims Advisers; providing ongoing technical support and to maximise team productivity.
- Minimise claims loss costs and identify improvement opportunities in claims management.
- Establish performance objectives, coach performance, provide training and evaluate the performance of all direct reports.
- Important to your success - let's grow together- ANZIIF (or equivalent)
- Claims experience preferably within Marine Insurance
- Multiple years experience as a people manager
- Thorough knowledge and understanding of Insurance legislation.
- Knowledge and understanding of insurance policies and insurance law.
- Understanding of general insurance operations, financial and market dynamics.
- Experience in leading and managing a team.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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