Information Technology Support Officer Level 2

4 days ago

Brisbane, Australia Kelsian Group Full time

**ASX 200 listed company**

**Join the largest and rapidly growing integrated land, marine, tourism and public transport organisation**

**Access learning and development opportunities to grow your career as an IT specialist**

Kelsian Group Limited is looking for an enthusiastic and energetic individual to join their team as an

**Information Technology Support Officer Level 2**

**About The Role**

Working across multiple sites throughout Brisbane, the **IT Support Officer Level 2 **will provide front-line support and maintenance of the Australian business divisions of Kelsian. The role will focus on managing and actioning requests from employees through the effective use of an IT Service Management (ITSM) system, and provide an escalation point for the Level 1 support team.

This varied role includes, but is not limited to:

- Provide ongoing assistance to the IT Support Services Manager.
- Monitoring and responding to requests received via the IT Service Management Systems and telephone service.
- Management and administration of user accounts and identities.
- Assist with the configuration and deployment of equipment including laptops, PC's and associated equipment, mobile devices, and printers.
- Work collaboratively with colleagues in other teams to ensure that service requests are resolved in a timely and efficient manner.
- Participate in the IT on-call support roster.
- Assist the IT Support Services Manager with configuration items.
- Asset management.
- Process management.
- Assist with the implementation of Asset processes and an asset structure.
- Escalated tickets and calls for Level 1 Support Officers.

Allowances, resources and tools will be provided to support these requirements.

**About You**

You will have working experience in an IT Service Desk role providing on-site support for operational sites, including assisting with the implementation and support of technology on operational sites as required. You will be someone who prides themselves on providing excellent customer service to colleagues and stakeholders across the organisation.

To be successful in this role you will possess the following characteristics and experience:

- Possess excellent customer service skills
- Effective verbal and written communication
- Possess excellent attention to detail
- Possess excellent problem-solving abilities
- Be comfortable communicating across all levels of the organisation
- Ability to both follow and develop processes
- Industry certification in relevant Microsoft technologies (desirable)
- Hold an ITIL Foundations Certificate (desirable)
- Experience in trouble-shooting technology problems.
- Experience with identity systems including OKTA, Entra and Active Directory.
- Have a current, unrestricted driver's licence and reliable vehicle to travel to provide site-based support
- Be available to provide after hours and public holiday support based on the IT on-call support schedule

**This role is being readvertised.**

If this sounds like you then please click **APPLY **now

**Applications close 5pm, Friday 6 December 2024.**

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

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