Information Technology Support Engineer

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Job Opportunity: Field Support Engineer at AVASO Technology

Location: Brisbane, Queensland, Australia

Employment Type: Part-Time

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Job Description:

• This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team.

Freelance work Process (step by step):

• Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp.
• Then our representative (Help Desk Agent) will brief you about the problem at the customer site.
• You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future.
• If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc.
• Tool requirement depends on the problem/ticket.

** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team

Few examples of Tickets:

1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc.

Required Skills:

• Troubleshooting, maintenance, and repair of physical devices (PCs, printers, etc.).
• Assistance with network connectivity, configuration, and performance issues.
• Setup, management, and optimization of routers and switches for efficient data flow.
• Installation and maintenance of network cabling and server systems.

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

• Seniority levelAssociate

• Employment typePart-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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