Level 2 Technology Solution Specialist

2 weeks ago

Brisbane, Australia Sharp & Carter Full time

MSP based in South Brisbane
- Rewarding, fast growing company with great personal prospects
- Up to 90k for experienced administrators

**About our client**:
Our client has is an established IT provider that in the last few years has successfully made the transition to the Managed Service Provider sector. The company has a reputation for honesty, transparency and great customer service, as such, they're clients are growing.

**The Opportunity**:
The opportunity is for a level 2 support administrator to join the organisation on a full time (38 hours) basis. The role will be working in a technical role supporting clients with escalated level 2 problems. The technical team is 2 strong, our client is keen to secure an employee that has a desire to learn, upskill and grow with the organisation.

The successful applicant must be self-motivated, hardworking, enthusiastic, and reliable with excellent problem-solving skills. You must have the ability to prioritize and balance multiple tasks, be organized and willing to work.

Customer service is paramount in our company, and you must have excellent verbal and written communication skills as this is a client facing role. You must be able to carry out tasks as directed, so strong self-management, listening skills and the ability to work autonomously is essential.

**Requirements**:
You must reside with 40mins of Springfield / Greenbank due to the importance our client places on work life balance.

We will require you to work with the following technologies, expose to these technologies would be great however, a willingness to learn non-proficient technologies is essential.
- Server Operating Systems (Microsoft)
- Office 365 & Google Apps
- Windows 10 &11 clients & environments
- Active Directory & Group Policy
- Internet Connections / ADSL / VPNs / Wireless hardware
- Corporate Antivirus Solutions
- Strong desktop support & troubleshooting skills is a must
- Backup Technologies - Shadow Protect, Veeam, Altaro
- Virtualisation (VMware, HyperV)
- Networking (Ubiquiti, Meraki, Cisco)
- Application Delivery (Remote Desktop Services)
- Azure
- 3CX (We are a Partner)

What our client offers
- Salary 70k-90k dependent on experience.
- On site role - But complete flexibility for commitments
- Excellent on call offering - Double pay or double time in lieu
- An environment to grow and work with psychological security

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