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Account Coordinator

3 weeks ago

Sydney, Australia MiQ Digital Full time

Sydney

**Role**: Account Coordinator
**Location**: Sydney

**What you’ll do**
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Coordinator in the Account Services team, you’ll have the chance to:
**Client Service**
- Deliver consistent, reliable and friendly service for all MiQ clients.
- Ensure SLAs are met and campaign operations are seamless.
- Work alongside an Account Manager to support on meetings, data requests & client entertainment where appropriate.
- Develop knowledge of industry trends and the impact of these on MiQ and our clients.

**Campaign Management**
- Pre-campaign:

- Facilitation of pre campaign documents.
- Assist clients with creative specs
- Manage creative tag trafficking.
- Campaign activation:

- Request and deliver screengrabs.
- Ensure client reporting is setup.
- Work alongside Account Managers to identify upweight opportunities.
- End of campaign:

- Assist with the delivery of post campaign reporting and insights.
- Assist Account Manager with re-booking campaigns.

**Administrative Support**
- CRM (Salesforce) - IO management
- Updating internal tracking documents
- Reconciliation of bookings where appropriate.
- Support with investigation and resolution of invoice queries.
- Updating client facing tracking documents.

**Technical Support**
- Implementation and troubleshooting of tracking pixels.
- Troubleshooting campaign issues with the support of the Account Manager

**Product & Industry knowledge**
- Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
- Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

**Insight delivery**
- Assist Account Management with data pulling and formatting

**What you’ll bring**
- Working in a team environment
- Client facing experience
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Willing to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

If you have a passion for the role, please still apply.

**What’s in it for you**
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

**Values**:
Our values are so much more than statements**. **They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- **We do what we love**:

- Passion
- **We figure it out**:

- Determination
- **We anticipate the unexpected **-** **Agility
- **We hold each other accountable**:

- Unity
- **We dare to be unconventional **-** **Courage

**Benefits**:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:

- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
- Equal Opportunity Employer_
- E-Verify Employer_