Service Desk and Desktop Support Officer

5 days ago

Melbourne, Australia Charterhouse Full time

**Service Desk Technician - Level 1 & 2**:

- **Contract until end of April, with a view to extension**:

- **Reputable local government organisation, Western suburbs**

**About the Company**:
Working for a leading government authority, within a collaborative, respectful, creative, and engaged workplace culture, where they pride themselves on supporting people to achieve and succeed. Reporting into the Team Leader IT Service Desk, you will be supported with growth and learning opportunities within an inclusive and diverse work environment. You will be given challenging and important work that will have a real impact on the community.

**About the Role**:
Provide well-rounded first & second level support to users utilising a range of media (including infrastructure environment and software) to troubleshoot and resolve issues of medium complexity across the organisation’s tech environment. Proactively identify ways to minimise the time that staff are prevented from performing their work due to IT issues.
- Provide 1st and 2nd level support via the Service Desk to internal customers.
- Install and maintain PC fleet, printers, network components, and mobile devices at all sites.
- Maintain accurate ICT Asset Register and knowledge base documentation.
- Prepare and deliver user training for hardware devices.
- Manage IT equipment bookings, set up equipment, and provide user support.
- Maintain Audio Visual presentation equipment in reliable operating condition and provide support for both onsite and offsite bookings.
- Provision of high-level customer service and satisfaction in the delivery of technical support to computer system users.

**About You**:

- Strong service desk support skills.
- A good understanding of PC hardware, peripherals, networks, and communication concepts.
- Knowledgeable in Microsoft Windows Desktop and Server operating systems and network communication devices.
- Excellent problem-solving and analytical skills to support PC's, printers, and IT peripheral devices.
- Ability to source technical support from independent suppliers.

**Benefits**:

- Flexible work
- Having a real impact on the community
- Extensive professional development and learning opportunities.

**How you can Apply**

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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