IT Service Desk Team Leader

1 day ago

Melbourne, Victoria, Australia K and S Corporation Full time $70,000 - $120,000 per year

Why join us:

  • Competitive salary designed to grow with your career
  • Employee Assistance Program - Including Financial Wellness
  • Novated Car Lease option
  • Paid parental leave
  • Corporate Health Plan Discount
  • Employee Recognition and Rewards Program

Our Company:

K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods services since 1945. Founded in Mount Gambier, we have grown and now represent Australia and New Zealand as one of the largest multi-modal providers. At the core of our success are our 1800 educated employees thriving in an open collaborative and innovative culture.

At K&S we don't only talk about growth, we make it happen. Your professional and personal development is our priority, ensuring you feel fulfilled, supported and accomplished every day.

The Opportunity:

Reporting to the Chief Information Officer, the focus of the IT Service Desk Team Leader role will be overseeing the day-to-day operations of K&S Group IT service desk team and ensuring that the K&S employees receive exceptional IT support and customer service. 

This individual will be the point of escalation for complex IT issues and will also work to improve our IT service processes and policies to maximize operational efficiency by leveraging the technical stack to detect, respond and remediate existing and emerging security threats.

About You:

  • Demonstrated Service Desk experience in a similar environment.
  • People Management Experience in a Team Leader capacity.
  • Knowledge and experience using Windows desktop operating systems. 
  • Experience in managing Active Directory users and Exchange/Office 365 mailboxes.
  • Experience in supporting MS Office suites including 0365.
  • Experience providing end user support laptops / Desktops / Microsoft RDS.
  • Understanding of network connectivity and troubleshooting.
  • Understanding of main anti-virus solutions.
  • Ability to identify and address clients' needs and requirements.
  • Be adaptable to working in an open plan fast paced team environment.
  • Experience with ITIL service management framework.
  • Experience with ManageEngine ServiceDesk Plus or Similar solution 

 To uphold our core value of "Everybody Safe Everyday" a pre-employment medical and police check will be required to be successful in this role.

We foster a warm supportive culture grounded in our values: Safety, Customer Service, People and Community and Innovation.

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