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Manager, Business Readiness

2 weeks ago

Docklands, Australia Link Group Full time

**Role purpose**

As the Manager, Business Readiness you will lead a team of Business Readiness Leads who are responsible for overseeing the practical implementation of projects and initiatives within Services together with a team of Knowledge Management specialist who will ensure information is up to date and accurate. In addition, the role will include accountability for a small Transitions team who will co-ordinate the transitions of funds into & out of MUFG Pension and Market Services.

The role bridges the gap between strategic planning and actual implementation, ensuring that projects & initiatives are completed on time, within budget, and meet predefined objectives. The role will combine a strong understanding of superannuation, our Service operational capability and regulatory trends to make recommendations to the Head of Service & Operating Resilience and the broader COO Leadership Team regarding project implementation related risks.

As the Manager, Business Readiness you will ensure that yourself and your team develop processes to introduce new programs or systems into the Services team, ensuring that people and business impacts are well understood and that both the business and our people are prepared for the change to unsure that initiatives are successfully embedded.

**Key Accountabilities and main responsibilities**
- Work closely with stakeholders to develop an in-depth understanding of their team, services provided and broader business objectives
- Identify organizational needs for opportunities that will help with efficiency and/or performance.
- Act as the voice of the customer during policy, process, and solutioning
- Provide recommendations to optimise the portfolio of services considering both strategic objectives and operational/capability synergies
- Assess future trends and recommend new services that meet evolving needs.
- Maintain constant contact with relevant project managers & change managers to ensure business is ready to receive changes.
- Manage project expectations through regular meetings, project status reports and maintaining great relationships
- Communicate formally and informally to stakeholders at all levels, including senior management.
- Ensure timeliness, accuracy, compliance, and quality as it relates implementation of new processes and systems.
- Establish and maintain appropriate reporting and monitoring systems to ensure effectiveness of change.
- Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
- Maintain an up to date knowledge management system to support Service team needs
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
- Provide support to champion a knowledge management culture
- Co-ordination of Fund transitions into and out of MUFG Pension and Market Services to ensure they are achieved on time and in budget
- Develop repeatable processes and procedures to ensure transitions are managed effectively and efficiently with mínimal impact to BAU operations
- Leading, motivating and developing your team
- Ensure all people management responsibilities are completed effectively and on time
- Provide leadership and direction to all leads and team members to ensure the development of a high-performing team, including coaching and development, effective performance reviews and quality selection decisions
- Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line with Link’s core values
- Create a safe and secure environment for team members, encouraging innovation and creativity
- Ensure the development of a risk management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework Foster a proactive risk and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met

**Experience & Personal Attributes**
- Degree in business or related field. Post-graduate qualifications well-regarded.
- 5+ years of experience in change management or business readiness
- People leadership experience
- Excellent understanding of service operations and procedures.
- Excellent communication and interpersonal skills.
- Strong organizational and planning skills.
- Outstanding research and analytical abilities.
- Strong analytical, problem-solving, and critical thinking skills, with the ability to identify and evaluate multiple options and recommend the best solutions.
- A positive, proactive, and customer-centric attitude, with the ability to work independently and as part of a team.
- Be target and deadline driven, with a growth-mindset built around clear communication

**Some o