Coordinator and Organisations Specialist

**We’re powered by purpose**

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.

As Coordinator & Organisations Specialist you will play a pivotal role in onboarding and maximising engagement from third-party organisations to Mable. You will typically be the first point of contact to a new organisation, and will act as the face of the company.

The aim of the role is to encourage and enable Coordinators to introduce their own clients to Mable and to provide an effective environment for ease of coordinator operations. This will entail communication, education, rapport building and the tenacity to drive results. In addition, you will be expected to provide leads to companies in the group where appropriate.

**This role will have a start date in January 2025.**

**What will you be doing?**:

- ** Deliver Onboarding Programs**: Implement and further develop onboarding programs tailored to coordinators’' needs, ensuring they understand products and services.
- ** Education**:Conduct sessions to educate coordinators on relevant topics such as compliance features, product knowledge, and systems
- ** Provide Support and Guidance**:Offer continuous support and guidance to coordinators, supporting their clients to seamlessly match with support while addressing their queries, concerns, and challenges.
- ** Monitor Progress**: Track the progress of coordinators in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance
- ** Compliance**: Ensure that coordinators understand product features that help them meet and adhere to their regulatory requirements
- ** Stay Updated**:Stay informed about industry trends, market changes, and new products/services offered by the organisation to effectively educate coordinators and keep them up-to-date.

**What are we looking for?**:

- Experience in consumer businesses or related industries is preferred.
- Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success.
- Strong understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers.

**Our Values**

**We’re Switched On **\uD83D\uDCA1

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

**We’re Bold **\uD83D\uDCE3

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

**We’re One **\uD83E\uDD1D

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

**We’re Impactful **\uD83C\uDF1F

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

**Our Benefits
**Power your career ️**

Learn from industry experts, experienced leaders, and on-the-job opportunities.

**Work away \uD83C\uDF0E**

Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

**Access parental leave \uD83D\uDC76**

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

**Work with flexibility **\uD83C\uDFE0**

We’re a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

**Take a floating public holiday** \uD83E\uDEF6\uD83C\uDFFE

Acknowledge a significant day your way with family and friends.

**Be rewarded **\uD83C\uDFC6**

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

**Get paid to take a break **\uD83C\uDFDD️**

Get one extra paid leave day per quarter for what makes you happy.

**Inclusion at Mable**

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

**Where to find us online