Customer Care Specialist

6 days ago

Alexandria, Australia Carma Full time

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

Be the face of Carma to our customers As the Customer Care Specialist, you’ll get to personally deliver and introduce Carma customers to their car after they have completed their digital journey with us. Bring your great people skills into a role where no two days are the same.

**What you'll be doing**:

- Carry out smooth handovers with customers - sometimes onsite at Carma, other times delivering to a customer’s house - ensuring they are just as delighted with their vehicle as we are
- Introduce the customer to their new purchase - show off all the features and benefits and answer all the questions that they have
- Pick up and inspect trade-in vehicles
- Act as the middle person between internal teams at Carma and the customer, addressing all questions on the spot, or escalating if necessary
- Present our customers with their Carma present on arrival
- Maintain compliance with regulatory requirements and keep notes and paperwork updated

**Okay, let's talk about you**:

- You will have a customer-first attitude at all times and ideally have worked in a customer-facing role previously
- A passion for cars and the automotive industry - or eager to learn
- Confident problem solver and decision-maker
- Adaptability and a knack for multitasking and prioritising
- Flexible schedule to accommodate rotating shifts (including some weekends)
- Hold a valid NSW driver's licence and be able to drive manual cars (if you’re keen to upgrade your licence to HR, we can help with that - but not a requirement)

**What's in it for you?**
- Enjoy our fantastic employee wellbeing partner, Sonder, available for you and your family.
- We wouldn’t be a car business if we didn’t give you some $$ of our Carma cars, parts and NRMA cover.
- Join our high-performing, forward-thinking team and help shake up car buying in Australia.

At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice) we’d love to hear from you. And don’t forget to let us know if you need any reasonable adjustments during the interview process.

Pay: $65,000.00 per year

Schedule:

- 8 hour shift
- Rotating roster

Application Question(s):

- Please outline your salary expectations

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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