Hospital Registration Officer

Hospital Registration Officer | UnitingCare Metro Hospitals

Employment Term: Casual opportunity available

Location: Working across the UnitingCare Metro Hospitals The Wesley Hospital and St Andrews War Memorial Hospital - Both located in Brisbane CBD/ Surrounds.

Remuneration: $34.86 p/h + Casual Loading + 11.5% Super + Penalties/Allowances

Make a meaningful difference with The Wesley Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at The Wesley Hospital as a Hospital Registration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in The Wesley Hospital team

Reporting to the Hospital Registration Manager and the Eligibility Specialist Lead, as a Hospital Registration Officer, you will provide eligibility advice and administrative support to the Hospital and patients. Morning and Afternoon shifts rotate between 8am - 8pm, Mon - Fri, and 8am - 4pm, Sat - Sun.

Key duties will include:

- Perform and accurately interpreting health fund checks to confirm eligibility for admission.
- Advise patients of administrative information relating to their hospital stay.
- Process clerical preadmission registrations either via the Hospital Admission Booking System (HABS) or over the telephone in a timely manner.
- Ensure all patient information is collected in accordance with the UCH Privacy Policy and via appropriate documentation.
- Ensure that all patients contacted by telephone have information regarding valuables, fees and estimated gaps and payment details.
- Collection of information is in accordance with the Queensland Hospital Admitted Patient Data Collection (QHAPDC) requirements.
- Respond to queries from patients, family members, specialists and other staff in a courteous and helpful manner.
- Ensure all payments and credit/debit card details taken prior to admission are stored in line with the Payment Card Industry (PCI) Compliance.
- Liaise with Practice Managers of Visiting Medical Practitioners (VMPs) for patient eligibility as required.
- Provide coverage for staff absences and assist in the training of new staff.

What makes a difference for us?
- The ability to communicate well with others and present a caring and understanding attitude to patients at all times.
- The ability to work autonomously whilst also being part of a team.
- Ability to prioritise workload and work well under pressure.
- Data entry and high attention to detail.
- Demonstrated customer service skills at a high level.
- Sound interpersonal, written and oral communication skills.
- Computer literacy skills at an intermediate level with sound numeracy skills.

Desirable:

- Knowledge of online eligibility checks (OEC).
- Certificate III in Business Administration or equivalent and/or applicable experience in an Administration role or other role which demonstrates the relevant skills required.

What makes a difference for you?

The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals, caring for you for life. From the heart of Brisbane more than 800 Visiting Medical Practitioners and 2,000 staff deliver personalised care through life’s journey for generations of Queenslanders.- Flexible work arrangements to support work-life balance- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum- Subsidised On-Site Parking- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events- Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).- Career development opportunities to challenge yourself, grow and make a meaningful difference.

The Wesley Hospital is proudly part of the UnitingCare family, we’d love you to be too.

At the Wesley Hospital, we offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery