Collections Officer

5 days ago

Parramatta, Australia Hanson Full time

We are currently looking for a highly motivated professional to join the National Shared Services Centre to join the collections team as a **Collections Officer** located at our head office in **Parramatta, NSW** to provide support to our Western Australia business partners.

**To support the WA business, the hours for this role will vary throughout the year due to daylight savings and will be as follows**:

- 11.30 am - 7.30 pm (from October 2024 to April 6 2025)
- 10.30 am - 6.30 pm (from April to October)

This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre. This is a full time, Monday to Friday permanent role.

**In your new role, you will be**:

- Handling a high volume of collection calls to assigned customer base
- Negotiating the collection of outstanding balances which have fallen into arrears
- Proactively identifying and escalating risks to the Collections Manager
- Monitoring and reporting in real time of payment deterioration
- Ensuring customer credit claims are recorded and managed through to conclusion
- Managing customer orders within assigned credit limits
- Generating, reviewing, and distributing various reports
- Flexible in your approach with workdays and working hours
- Collaborative with the Sales Function to resolve matters that may delay payment
- Utilising a diary system to ensure strict follow-up with internal and external customers
- Assisting the Collections Manager as required

**This role is a great fit for you, if you have**:

- Have a minimum 1-3 years’ experience in a collections / recovery role
- (Snr Requirement)
- Are experienced in managing a high value and volume customer portfolio* (Snr Requirement)
- Exhibit strong and effective time and diary management skills and experience
- Can deliver remarkable customer service and exceptional recovery results
- Possess a high level of resilience and adaptability to changing situations
- Have utilised SAP in previous employment

**What we offer**:
At Hanson Australia, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
- **
Salary Sacrifice**: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
- ** Learning and Development**: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
- ** Paid Parental and Grandparent Leave**: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
- ** Discounted Concrete & Quarry Products**: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
- ** Novated Leasing**: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
- ** Health and Well-being**:Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
- ** Car Hire Discounts**: Enjoy savings on car rentals through our exclusive car hire discounts.
- ** Electronics**: Enjoy a 10% discount on a variety of products from JB HiFi.

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