End User Computing Support

3 days ago

Melbourne, Australia Resource Corner IT Consulting service Full time

**Location**: Level 35, 242 exhibition street, Melbourne
- **# of Users**: 100
- **Operational Shift hours**: 8 AM to 7 PM AEST
- **Skills**: Strong in Networking, end-user computing

**Skills**

**Technical Skills**:
**Hardware and Software Troubleshooting**: Proficient in identifying and resolving issues with laptops and peripheral devices, ensuring mínimal downtime.

**Operating Systems**: Solid understanding of corporate Windows environments, with capabilities in installation, configuration, and maintenance.

**Fleet Management Tools**: Proficient in managing devices within hybrid or cloud-only environments, including familiarity with Microsoft Exchange, Azure AD, and Intune.

**Printer Support**: Capable of supporting and troubleshooting printers, from server configuration to end-user connectivity.

**Network Support**:Very good working knowledge and understanding of networking technologies to support connectivity and troubleshoot network-related issues.

**AV Support for Meeting Rooms**: Skilled in managing and troubleshooting audiovisual systems in meeting rooms, ensuring reliable setup and operation for presentations and conferences.

**Documentation**: Expertise in creating detailed documentation, including system configurations, user manuals, and solution articles to ensure consistent knowledge sharing and compliance with IT standards.

**Soft Skills**:
**ITIL - **Experience using an ITSM tooling such as ServiceNow and be familiar with ITIL Framework.

**Customer Service**: Exceptional customer service proficiency, focused on resolving end-user issues with a proactive and user-centered approach.

**Communication**: Strong ability to articulate technical information clearly and effectively to non-technical users, enhancing understanding and cooperation.

**Attention to Detail**: High level of precision in documentation and resolution of issues, ensuring accuracy and thoroughness in all tasks.

**Time Management**: Effective management of time, with the ability to prioritize tasks and perform well under pressure, ensuring timely resolutions and continuous service delivery.

**Job Type**: Permanent

Pay: $65,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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