Tech Support Coordinator

2 days ago

Melbourne, Australia KnowBe4 Full time

**About KnowBe4**

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

**To learn more about our team and office culture in Melbourne, Australia, visit the following links.**

**Responsibilities**:

- Manage and route support requests through the ticketing system to appropriate technicians
- Triage incoming support requests, prioritizing and categorizing issues effectively
- Handle incoming support calls, providing first-line assistance and escalating complex issues
- Communicate with customers to gather detailed information for accurate issue definition
- Resolve simple support requests promptly and efficiently
- Coordinate internal departmental requests, ensuring proper routing and follow-up
- Ensure timely resolution of support tickets through proactive queue management

**Qualifications**
- 2 year degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 1 year of phone customer service experience preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong customer service skill

**Our Fantastic Benefits**
- Note: An applicant assessment and background check may be part of your hiring procedure._

No recruitment agencies, please.

  • Tech Learning

    2 weeks ago

    Melbourne, Australia REA Group Full time

    Support our School of Tech roadmap and tech community programs- Experience Hybrid working arrangements in a flexible environment - ex: Work from the office or home in a rhythm that suits you- 10-12-month fixed term contract- Sustainability - We are certified carbon neutral and committed to reducing our impact on the environment.- Charities - We have...

  • Technology Coordinator

    1 week ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/01/2025 - 26/06/2026 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1451992 **Location Profile**: Monash Tech School is one of ten Tech Schools established across Victoria. It is a funded initiative through...

  • Technology Coordinator

    2 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/10/2024 - 26/06/2026 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1438197 **Location Profile**: Monash Tech School is one of ten Tech Schools established across Victoria. Hosted by Monash University and...

  • Graduate Tech Support

    3 days ago

    Melbourne, Australia Give A Grad A Go Full time

    Generous graduate salary between $60,000 - $65,000 + Super - Hybrid work environment - Full training provided **Are you looking for IT jobs, Cyber Security roles and Graduate opportunities in Melbourne? Want to kickstart a career in IT Support? This could be** **Company profile - Maintenance Services Provider** Started in 2006, this fast-growing company...

  • Director, Humanitarian Preparedness And Response

    4 weeks ago

    Melbourne, Victoria, Australia Tetra Tech Full time

    Director, Humanitarian Preparedness and Response Join to apply for the Director, Humanitarian Preparedness and Response role at Tetra Tech Director, Humanitarian Preparedness and Response 1 week ago Be among the first 25 applicants Join to apply for the Director, Humanitarian Preparedness and Response role at Tetra Tech Are you driven by purpose and...

  • Partnerships and Pathways Coordinator

    1 week ago

    Melbourne Eastern Suburbs, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Full-time **Salary**: Salary not specified **Grade**:Education Support - Level 1, Range 3 **Occupation**:Administration **Location**:Melbourne - Eastern suburbs **Reference**:1489319 **Selection Criteria**: **SC2**Demonstrated contemporary project-based experience and skills in partnering education with...

  • Support Coordinator

    2 weeks ago

    Melbourne, Australia Sunflower Support Services Full time

    Sunflower Support Services is looking for an experienced Support Coordinator. Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities. You get to choose the hours and days you wish to work and you decide on the caseload you are happy with. You...

  • Director, Humanitarian Preparedness and Response

    4 weeks ago

    Melbourne, Victoria, Australia Tetra Tech Full time

    Director, Humanitarian Preparedness and ResponseJoin to apply for the Director, Humanitarian Preparedness and Response role at Tetra TechDirector, Humanitarian Preparedness and Response1 week ago Be among the first 25 applicantsJoin to apply for the Director, Humanitarian Preparedness and Response role at Tetra TechAre you driven by purpose and ready to lead...

  • Director, Humanitarian Preparedness and Response

    4 weeks ago

    Melbourne, Victoria, Australia Tetra Tech Full time

    Director, Humanitarian Preparedness and ResponseJoin to apply for the Director, Humanitarian Preparedness and Response role at Tetra TechDirector, Humanitarian Preparedness and Response1 week ago Be among the first 25 applicantsJoin to apply for the Director, Humanitarian Preparedness and Response role at Tetra TechAre you driven by purpose and ready to lead...

  • Commercial Analyst

    3 days ago

    Melbourne, Australia Tetra Tech Full time

    Business performance role supporting our Australia and New Zealand business - Member of ANZ Financial Planning & Analysis (FP&A) team - Melbourne, Victoria (Workplace Flexibility) Support our management team to achieve and maximise performance through analysis and insight generation. **About the role** Tetra Tech is a premier worldwide consulting and...