Training Development Coordinator

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

We are looking for a Training and Development Coordinator to join our Sydney training team in support of our Ramp and Baggage department. This facility has free on site parking and is minutes away from the M5 and Sydney CBD motorway.

dnata is proud to offer on the job training and up skilling. This allows for opportunities for career progression and professional development

**OVERALL PURPOSE OF THE POSITION**

The Training and Development Coordinator is responsible for the management and conduct of training and assessment to ensure that training is planned, prepared, delivered, and ensuring consistency of training content and delivery throughout the dnata network in a cost effective manner.

The Training and Development Coordinator will manage a program of training through a combination of administrative, classroom-based, on the job training, and operational functions ensuring compliance with industry standards and the requirements in the VET (Vocational Education and Training) Quality Framework for Registered Training Organisations (RTO).

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Oversee the delivery of a customer centric training and development operation including the supervision, organisation and coordination of all training programs, orientation, induction, staff competency training and evaluate the appropriateness and effectiveness of these training programs consistent with industry standards;
- Manage on-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- Develop curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Airport Services’ policy and procedure;
- Monitor the quality of training preparation, delivery, and assessment of all courses conducted working closely with Training and Development Specialists/Subject Matter Experts and the Training and Development Manager;
**OH & S Responsibilities**
- Develop and provide quality metrics and reporting on critical training delivery;
- Compliance with the dnata Safety and Environment Policies
- Compliance with legislative Health & Safety requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s Health & Safety Management System;
- Follow all safety work procedures, adhering to all safety guidelines provided;
- Participate in emergency drills and/or evacuations

**ESSENTIAL CRITERIA**
- Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
- Demonstrated knowledge and experience of competency-based training and assessment, including the ability to plan, manage and implement training solutions;
- Highly developed communication skills both written and oral and negotiation skills;
- Record of achievement in building and fostering relationships with key stakeholders;
- Demonstrated ability to design, facilitate and implement a variety of training programs including a thorough knowledge of all aspects of VET and RTO quality frameworks;
- Sound understanding of program evaluation techniques and adult learning principles;
- Certificate IV in Training and Assessment (or equivalent) or willingness to attain within an agreed period

**Desirable Criteria**
- Previous experience in or knowledge of airline industry principles and procedures.