Account Manager, Facial Aesthetics

**Company Description**

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability.

We are seeking a dynamic and experienced field based Account Manager for our Facial Aesthetics division. This role is vital in building strong customer relationships and driving sales strategies to enhance our market presence.

The assigned territory for this position covers South East Victoria.

**KEY DUTIES AND RESPONSIBILITIES**
- Develop and maintain strong, long-term relationships with key accounts within the facial aesthetics market
- Develop executable account plans, reviewed quarterly, that provide clear objectives and outcomes.
- Conduct account plan reviews by analysing sales data, customer segmentation information and market intelligence and update the account plans as required.
- Focus on ‘partner’, ‘develop’ and ‘maintain’ customer segments as agreed with sales manager and execute in line with call planning cycle.
- Work with cross functional teams to achieve/exceed account management objectives and sales targets.
- Review customer buying patterns on a monthly basis and keep them informed of their targeted level in line with account APP or volume aspirations.
- Build and develop business relationships with key accounts including prescribers/users, initiators, deciders or buyers and incorporate into stakeholder maps.
- Ensure account plans are aligned with cycle marketing strategy and promotional programs to drive rapid uptake within accounts.
- Clearly follow and execute to the current marketing campaign utilizing compliant support materials.
- Comprehensively understand the patient journey to identify potential sales and marketing opportunities and effectively communicate the opportunities to the sales and marketing team.
- Monitor market trends through networks of clients, suppliers and attendance at industry meetings.
- Conduct market analysis and monitor product availability or related matters to sales and marketing team.
- Utilise the digital sales aid to clearly articulate product key selling messages and clinical data.
- Execute to third line sales requirements as directed by the Medical Aesthetics portfolio strategy.
- Oversee product support and direction in clinic of Botox and Juvederm in line with Clinical Medical Information and product information materials
- Aid in the support of best practice consultation and assessment of patients.
- Direct injector requests for clinical facilitation through the defined VEEVA process.
- Maintain high level of therapeutic knowledge of Allergan products and aging & anatomy through the internal 6 monthly certification program.
- Keep accurate, weekly records of all customer visits, as well as maintaining other relevant customer data necessary to meet customer needs utilizing the VEEVA system.
- Attend sales meetings, conferences, training and other work related functions as required.
- Ensure all sales activities comply with legal and ethical requirements.
- Manage business expenses within the budget and the Travel & Expenses Policy.
- Report any adverse event within 24 hours as per Allergan’s policies and procedures
- Support Allergan’s Quality Management System and internal auditing processes.
- Adhere to Medicines Australia Code of Conduct.
- Proactively participate in Allergan’s WHS programs, adhere to policies and promote a safe work environment at all times.
- Adhere to Allergan’s internal codes of conduct and compliance processes.
- Other ad hoc duties such as administrative duties, as requested.

**Qualifications**
- Successful completion of relevant tertiary qualifications within healthcare or business related discipline.
- Demonstrable experience in account management planning methodology including stakeholder mapping, sales data analysis and account prioritization and the sales cycle.
- Demonstrable track record of achieving or exceeding sales targets
- Experience in a medical device or specialty representative selling role working within the medical device/ pharmaceutical industry
- Ability to learn and maintain the scientific product knowledge, relevant anatomy and physiology as well as disease state knowledge.
- Demonstrates a broad therapeutic area knowledge and can converse with customers on a range of topics (ie new treatment options, research findings, conference topics)
- Demonstrable experience working in cross functional teams and managing resources to achieve objectives.

**Flexibility and Availability**: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environ