Quality and Risk Manager

5 days ago

Cranbourne, Australia Kind & Care Supports Full time

**About Us**

At _Kind & Care Supports_, we are dedicated to providing high-quality, person-centred support services that empower people to live independently and with dignity. We are seeking an experienced **Quality and Risk Manager** to join our team and ensure our operations continue to meet the highest standards of safety, compliance, and care.

**About the Role**

This part-time position (2 days per week initially, with the opportunity to increase) is ideal for a motivated professional with a strong background in quality systems, compliance, and risk management.

The **Quality and Risk Manager** will oversee compliance with NDIS Quality and Safeguards Commission standards, manage organisational risk frameworks, and foster a culture of quality, accountability, and safety.

**Key Responsibilities**
- Develop, implement, and maintain the organisation’s **Quality and Risk Management Framework**.
- Ensure compliance with **NDIS Practice Standards**, **NDIS Code of Conduct**, and other relevant regulations.
- Lead internal audits, incident reviews, and quality improvement initiatives.
- Identify, assess, and manage organisational risks, ensuring robust mitigation strategies are in place.
- Monitor and report on performance indicators related to quality, safety, and risk.
- Manage feedback, complaints, and incident reporting systems in accordance with regulatory requirements.
- Support staff through training and guidance on quality and compliance practices.
- Collaborate with leadership to promote a culture of continuous improvement and service excellence.

**Skills and Experience**

**Essential**:

- Demonstrated experience in **Quality and Risk Management** within the **NDIS**, **Aged Care**, or **Community Services** sector.
- Strong understanding of **NDIS Practice Standards** and compliance frameworks.
- Proven ability to lead audits, investigations, and quality improvement projects.
- Excellent communication, analytical, and organisational skills.

**Desirable**:

- Experience with **APO (Approved Provider Organisations)** or similar compliance frameworks.
- Familiarity with ISO quality management systems or accreditation processes.
- Background in human services, disability, or healthcare organisations.

**Qualifications**
- Tertiary qualifications in **Quality Management**, **Risk Management**, **Health Administration**, **Business**, **Community Services**, or a related discipline.
- Additional certifications in **Risk or Compliance Management** (e.g., ISO 31000, Lead Auditor) are highly regarded.
- Current **NDIS Worker Screening Check** and **Working with Children Check** (or willingness to obtain).

**Why Join Us**
- Flexible, part-time role — start with **2 days per week** with potential to expand as the organisation grows.
- Opportunity to shape and strengthen organisational quality and compliance culture.
- Supportive, values-driven team environment.
- Ongoing professional development and growth opportunities.
- Competitive remuneration based on experience and qualifications.

**Job Type**: Part-time

Pay: $40.00 - $60.00 per hour

Expected hours: 16 - 38 per week

Work Authorisation:

- Australia (preferred)

Work Location: In person

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