Manager, Financial Crime Operations

**Do Work That Matters.**
CommBank’s Financial Crime Operations (FCO) business is looking for a Manager to join and lead a team in our AML/CTF Financial Crime function focussed on leading our Quality Control team.

The role of the AML/CTF Operations Manager will support the Financial Crime Operations function by providing oversight in a highly regulated and fast paced environment and leading a Quality and Performance team dedicated to maintaining high quality and standard of work which enables the group to effectively and efficiently manage financial crime risks.

Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services such as Transaction Monitoring (TM), Enhanced Customer Due Diligence (ECDD), Sanctions & KYC.

**The Role.**
As a Manager AML/CTF Operations, you will be part of the Financial Crime Operations team and will focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

This includes oversight of forecasting volumes and FTE as well as the daily management of AML/CTF operational team and their regulatory obligations, risk issues, remediation plans and overall quality of performance to drive a culture of continuous improvement. As a leader, you are expected to role model the group’s values and people capabilities and empower your team through coaching sessions and formulating bespoke development plans with each of your direct reports which includes performance discussions when relevant.

Specifically, this Manager role leads our Quality and Performance team members, who are dedicated to Quality Control & Quality Checking across various Financial Crime typologies, providing operations Support, Subject Matter Expertise and actively raise risks and trends and participate on projects which ultimately play a vital role in managing the groups financial crime obligations.

Note: This is a 12 Month Max Term, or Secondment opportunity (for our internal team members).

**On any given day you will**:

- Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
- Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
- Review and address all issues that arise relating to quality of output, ensuring any rework or remediation is completed in a timely manner.
- Take accountability for your team’s performance/targets, participating in the required forums relating to quality thematics and delivering against action plans to improve results.
- Provide input to any new or changing Group AML/CTF Policies, Standards or FCO Standard Operating Procedures and their subsequent operationalisation, ensuring successful embedment within your teams.
- Execute control assurance testing and play a key role in line 3 audit requests and preparing closure packs.
- Escalate matters to our Financial Crime Compliance team and other stakeholders where appropriate.
- You may at times be required to work weekends and or public holidays, advance notice will be given as directed by your direct manager.

**We’re interested in hearing from people who have**
- Extensive experience in people leadership and management is a requirement.
- Demonstrable experience leading teams through ambiguity, coaching and getting the best out of your team members.
- Experience in a fast-paced, high volume operational environment required
- Demonstrable experience in a financial crime, regulatory or law enforcement operations role preferred
- Experience in working with data, reporting and analytics to make informed decisions preferred

**From here, the opportunities are endless**
At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

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Advertising End Date: 15/08/2025