Service Coordinator

3 days ago

Bundoora, Australia Bolton Clarke Full time

Permanent full time | Monday to Friday | Hybrid role
- Based in Bundoora| Free onsite undercover parking
- Be supported in your role by a welcoming, experienced team, training provided

The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services.

**What are the Home Care Packages?**

Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility.

As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services.

**The Service Coordinator role will**:

- Receive calls routed from the Customer Service Centre in relation to customers/external providers queries and responded to in a timely manner
- Respond to calls appropriately within scope of role and business rules
- Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Ensure good working relationships with relevant stakeholders
- Respond to all communication from internal/external customers in a timely, courteous and professional manner
- Be a central point of contact for team via Customer Service Centre

**What do we need from you?**
- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service
- A strong customer focused approach to care
- Professional telephone manner
- Excellent organisational and time management skills and ability to work within limited time frames
- Police Check (Valid within the last 3 years)
- Drivers Licence
- Previous experience in a similar role within community/aged care would be an advantage

**Why should you join Bolton Clarke?**
- Work/Life Balance
- Access to $18,550 salary packaging benefits - increase your take home pay
- Career progression and development opportunities
- Private Health Insurance Discounts
- Employee Assistance Program
- Annual Flu Vaccinations
- Work with a dedicated and supportive team
- Most of all - an opportunity to give back by contributing to the care and wellbeing of our clients

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

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