Service Coordinator

2 days ago

Bundoora, Australia Bolton Clarke Full time

Permanent full time | Monday to Friday | Hybrid role
- Based in Bundoora| Free onsite undercover parking
- Be supported in your role by a welcoming, experienced team, training provided

The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services.

**What are the Home Care Packages?**

Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility.

As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services.

**The Service Coordinator role will**:

- Receive calls routed from the Customer Service Centre in relation to customers/external providers queries and responded to in a timely manner
- Respond to calls appropriately within scope of role and business rules
- Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Ensure good working relationships with relevant stakeholders
- Respond to all communication from internal/external customers in a timely, courteous and professional manner
- Be a central point of contact for team via Customer Service Centre

**What do we need from you?**
- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service
- A strong customer focused approach to care
- Professional telephone manner
- Excellent organisational and time management skills and ability to work within limited time frames
- Police Check (Valid within the last 3 years)
- Drivers Licence
- Previous experience in a similar role within community/aged care would be an advantage

**Why should you join Bolton Clarke?**
- Work/Life Balance
- Access to $18,550 salary packaging benefits - increase your take home pay
- Career progression and development opportunities
- Private Health Insurance Discounts
- Employee Assistance Program
- Annual Flu Vaccinations
- Work with a dedicated and supportive team
- Most of all - an opportunity to give back by contributing to the care and wellbeing of our clients

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

  • Compliance & Services Coordinator

    1 week ago

    Bundoora, Australia Wise Healthcare Pty Ltd Full time

    **About Wise Healthcare** Wise Healthcare is a fast-growing provider of NDIS Support Services, dedicated to empowering individuals with disabilities to live independent and fulfilling lives. We are a passionate team committed to participant-centered care and high-quality service delivery. As we continue to grow, we are seeking a talented and motivated Admin...

  • Support Coordinators

    2 days ago

    Bundoora, Australia Uconnex Community Services Full time

    **Working time: 9am - 5pm ,** **️ Mondays to Fridays or available on weekend days.** *** **Uconnex Community Services provides a broad range of services across individuals and families within the Victoria and we need you to grow with us. We strive to make a positive difference in people's lives by providing them with opportunities to maximise their...

  • Support Coordinator

    4 days ago

    Bundoora, Australia Help at Hand Support Services Full time

    **Support Coordinator** **About Help at Hand Support**: Help at Hand Support is a dedicated provider of Support Coordination services, committed to making a difference in the lives of NDIS participants across Victoria We are currently expanding our team and are seeking passionate individuals who share our commitment to empowering individuals with...

  • Support Coordinator

    2 days ago

    Bundoora, Victoria, Australia Acclaimed Community Support Services Full time $60,000 - $80,000 per year

    Company DescriptionAt Acclaimed Community Support Services, our mission is to empower individuals to live life to its fullest potential by providing tailored support. We prioritize the individual's journey towards self-recovery and achieving their goals. We understand the importance of having the right support to navigate life's challenges, and we are...

  • Care Coordinator

    1 week ago

    Bundoora, Australia Help at Hand Support Services Full time

    **Job description** **Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants.** **Ref: Care Coordinator** **Help at Hand Support Services ‘HAHS’ **is a specialist disability support provider...

  • Nccd Coordinator

    1 week ago

    Bundoora, Australia Parade College Full time

    Home - Job Info - Position of Leadership **Role Description/Criteria** Parade College is a member of the national body of Catholic schools known as Edmund Rice Education Australia (EREA). The College aims to help young men grow into well-rounded individuals who will make a meaningful contribution to society. In a vibrant learning community, students are...

  • Care Coordinator

    13 hours ago

    Bundoora, Australia Help at Hand Support Services Full time

    **Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants.** **Ref: Care Coordinator** **Help at Hand Support Services ‘HAHS’ **is a specialist disability support provider that is passionate...

  • Portfolio Coordinator

    1 week ago

    Bundoora, Australia La Trobe University Full time

    **Work type**:Fixed Term - Full time - Fixed Term - 31/12/25 - Bundoora Campus - Salary HEO7 $100,166 - $110,189 plus 17% superannuation **About the position** The Portfolio Coordinator at La Trobe University is a key role within Information Services. This position supports the effective coordination and management of the university’s project portfolio....

  • Ndis Support Coordinator

    1 week ago

    Bundoora, Australia Right at Home Full time

    **Description**: Join our team at Right at Home Melbourne North where we are committed to providing exceptional care and support to our NDIS clients. We pride ourselves on creating a warm, welcoming environment where every individual is treated with dignity and respect. We are seeking a dedicated and compassionate NDIS Support Coordinator to join our team....

  • HR Coordinator

    1 week ago

    Bundoora, Australia Help at Hand Support Services Full time

    **HR Coordinator** **Great career opportunity** **Fantastic scope to add value** **Providing great service** **The Company** Help at Hand Support Services ‘HAHS’ is a NDIS registered disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants. We have...