Customer Relationship Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We’re JLL. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. We work at the heart of buildings, also ensuring the building is safe, clean and everything is in good working order. But our true value add for our clients is putting our customers first and creating places that people want to be.

**What this job involves**:
We’re seeking a Customer Relationship Manager to join one of our successful teams based at one of Sydney’s premium addresses, boasting spectacular views and outstanding office accommodation. The commercial office tower includes renowned tenants, a soon to be refurbished main entry lobby, lift access to the carpark and state of the art end of trip facilities. The role also manages the adjoining retail tenancies and will work as part of a dynamic and fun team, being the front line for all communication for customer service, developing and fostering relationships with tenants and stakeholders.

The role also assumes responsibility for ensuring all services, branding, marketing, and presentation of the property is keeping with premium standards. Through the execution of a series of events and customer engagement throughout the year, you’ll also be required to nurture a sense of ‘community’ throughout the asset and the upkeep of concierge and cleaning services.

Overall, you’ll maintain the highest level of customer experience to new and existing tenants with a focus on client satisfaction and retention.

**Sound like you? This is what we’re looking for**:
You love communicating with people at all levels and are comfortable mixing with stakeholders from any background, always respecting diversity and the needs of tenants and visitors to the property.

A passion for event management, activations and tenant marketing is required and most important is your proactive approach, and willingness to learn. An understanding of legal and lease terminology would be helpful as longer term the succession plan could be to progress into a Property Manager role, so this will suit someone looking to build their career in real estate

Having some property exposure may be preferred but most important is a great attitude, excellent communication and interpersonal skills, and a superior understanding what 6- star customer service is

Sound computer skills including MS Office is required and a First Aid Officer is desirable (or willingness to undertake this training) as well as Floor Fire Warden desirable.

This is an incredible chance to join a world leading organisation where the sky really is the limit for proven performers.

**What you can expect from us**:
AT JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.