Manager, Enterprise Networks, Enterprise

4+ years managing a team working in large-scale network operations
- 4+ years of experience working with networking protocols (i.e. TCP/IP, BGP, OSPF, IPSec, etc.)
- Broad understanding of Incident, Problem, and Change Management practices

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Enterprise Network Team at Amazon is looking for manager with our Enterprise Network Operations team. In partnership with your engineering counterparts you will work to make our Enterprise Network more capable, scalable, reliable and efficient.
Key job responsibilities
- Lead a team of network engineers operating Amazon’s enterprise network infrastructure.
- Continually evolve monitoring and alerting to proactively address the performance of Amazon's network infrastructure to ensure we deliver the highest quality customer experience.
- Partner with Engineering, Build/Scale teams to ensure high availability and uptime of the Enterprise Network.
- Identify opportunities and drive automation within the network operations to scale.
- Develop repeatable processes and playbooks within network operations to ensure consistent service delivery.
- Effectively define, analyze, and evolve key performance metrics to measure engineer and team performance and drive service improvements.
- Collaborate with customers and partners to bring new services into production
- Operate in a rapidly evolving environment, adapt quickly to new information, and re-prioritize as needed.
- Oversee network incidents ensuring customer impact is minimized.
- Some travel to meet with remote staff and customers
- Pro-actively identify resource needs, participate in recruiting efforts, and hiring to grow the team.
- Exhibit ownership of escalations ensuring consistent communication occurs and issues are driven to resolution and validated.
- Responsible for people management of a team of engineers, providing performance reviews, continual feedback, coaching and career growth.
- Identify, cultivate and grow technical leaders

About the team
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- BA/BS in an engineering or relevant experience
- The ability to think at scale and automate processes/tasks
- Experience presenting root cause analysis and error correction from operational events to senior management.
- Demonstrated experience automating and managing networks with software.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive work