Customer Service Specialist

**Drive your career forward with Shannons - Join our team of Motor Enthusiasts in Newcastle**:
**Start Date: Wednesday 6**th** August**

We’re looking for motoring enthusiasts to join Shannons in **part-time** roles with **flexible shift options**(see below).

At Shannons, we don’t just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share their passion daily, helping customers protect what they love most.

This isn’t just a job, it’s your chance to connect with like-minded people, share your passion, and make a real difference.

**What you’ll do**

As a Motor Enthusiast Underwriter, you’ll use your motoring knowledge to support customers who care deeply about their vehicles — just like you. From providing tailored advice to protecting their pride and joy, your expertise will make all the difference.

You’ll be responsible for:

- Handling inbound calls from fellow enthusiasts and delivering expert advice with genuine enthusiasm
- Helping customers find tailored insurance cover or update their existing policy whilst making the complex, simple
- Share your passion for all things motoring in every conversation and connect authentically with customers about their vehicles
- Navigating multiple digital systems efficiently to provide accurate and timely support
- Use a balanced scorecard framework to meet achievable performance targets and quality standards
- Completing 7 weeks full-time comprehensive onsite training to set you up for success

**What you’ll bring**
- A well-developed passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base
- Strong customer service experience
- Clear, confident communication skills with the ability to simplify complex information
- Strong technical proficiency and the ability to navigate multiple systems
- A growth mindset, enthusiasm to contribute to a collaborative team, and drive to achieve personal and team targets
- Full commitment to the nominated shift pattern and full-time 7-week training program
- A suitable home workspace or willingness to set one up for hybrid working

**Shift Options**

We’re currently recruiting for part-time positions in **Newcastle** with the following shift options:

- **Option 1**: Mon, Tues, Thurs, Fri - 30 hours per week - start window 8am-10am
- **Option 2**: Mon, Tues, Wed, Fri - 30 hours per week - start window 8am-10am
- **Option 3**: Fri, Sat, Sun, Mon, Tues - 30 hours per week - start window 9am-10am on weekends and 8am-10am on weekdays
- **Option 4**: Tues, Wed, Thurs, Fri, Sat - 25 hours per week - start window 9am-11am on weekends and 8am-11am on weekdays
- **Enjoy 100% weekend loading — after 12pm Saturday and all-day Sunday**

‘Start window’ means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.

**What we can offer you**
- **Competitive salary**: $69,440 package (including super) - pro rata for part time hours
- **Additional incentives**: Penalties on eligible shifts & performance-based incentives
- **Work-life balance**: Flexible work options — 50% in office, 50% work from home
- **Leave benefits**: 20 weeks paid parental leave, emergency response leave, military service leave
- **Perks & discounts**: Discounts across 400+ major retailers
- **Career growth & development**: Recognition programs, career development pathways, study support
- **Community & giving back**: Paid volunteer leave, matched giving through our community programs
- Find our full list of benefits here - Employee benefits | Suncorp Group

**Work from home requirements**

As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:

- Good quality internet connection,
- Ergonomic set up including keyboard
- Mouse,
- Dual screens,
- Desk,
- Chair and a private space.

**About Shannons**

Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year.

We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.

**Advertised**: 02 Jul 2025 AUS Eastern Standard Time
**Applications close**: 15 Jul 2025 AUS Eastern Standard Time