Customer Service Specialist

**Customer Service Specialist**:
NSW - Newcastle Workers Compensation Full Time
- **Join a friendly and vibrant organisation and build a career with us**:

- **Utilize your contact centre/disability support experience to help people get their lives back**:

- **Fully paid training to set you up for success in the workers compensation industry**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you

This will be a **permanent** position based in the **Newcastle **office, with flexibility to work from home up to 3 days per week once fully trained.

**YOUR RESPONSIBILITIES**
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes

**ABOUT YOU**
- Previous experience in a customer service, call centre/contact centre role or disability support will be highly advantageous but not essential.
- Ability to work well within a team and thrive in a fast-paced environment
- Passion for helping people and can handle challenging conversations
- Proactive, self-motivated and can think creatively when engaging with stakeholders
- Empathetic, resilient and ability to work well under pressure

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to annual company incentive scheme
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super