Service Delivery Supervisor

5 days ago

Melbourne Airport, Australia dnata Full time

**OVERALL PURPOSE OF THE POSITION**

The Service Delivery Supervisor (Passenger Services) is responsible for the shift management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

The Service Delivery Supervisor will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Oversee the delivery of a customer centric Passenger Services operation including the supervision, organisation and coordination of all work areas during an operational shift;
- Manage on-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements;
- Oversee and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.

**ESSENTIAL CRITERIA**
- Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
- Well developed communication skills both written and oral and negotiation skills;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Sound level of understanding of financial and budget processes and ability to drive culture change and business improvement initiatives.

**Desirable Criteria**
- Previous experience in or knowledge of airline industry principles and procedures
- HSC or University graduate in a business discipline

  • Cargo Service Delivery Supervisor

    2 weeks ago

    Perth Airport, Australia dnata Full time

    dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines. We are committed to providing our customers with exceptional service and support, and have invested in...

  • Cargo Service Delivery Supervisor

    13 hours ago

    Perth Airport, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** We are currently on the look out for 2 x Cargo Service Delivery Supervisors to support the Perth Cargo Operation for a period of 3 months with the ability to extend. The Cargo Service Delivery Supervisor is responsible for the operational management of the cargo warehouse facility and administrative tasks for our clients...

  • Customer Delivery Supervisor

    2 weeks ago

    Melbourne Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Melbourne **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this...

  • Passenger Services Supervisor

    2 weeks ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Relief Passenger Services Supervisor

    2 weeks ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Transport Supervisor

    2 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    OVERALL PURPOSE OF THE JOB - The PUD Supervisor is responsible for the Performance of Toll drivers, subcontractors and outside hire drivers that work within their zone at Melbourne Airport. Performance means the Quantity (Productivity) and Quality of the work performed by each driver. PUD Supervisor has to ensure that drivers under their control operate in...

  • Passenger Services Supervisor

    2 weeks ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Food Services Supervisor

    7 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 44684 **FSA Supervisor Austin Health - Casual Position** An exciting opportunity currently exists for an enthusiastic and highly experienced Supervisor to join our Patient Food...

  • Pud Supervisor

    1 week ago

    Melbourne Airport, Australia Team Global Express Full time

    As a PUD Supervisor you will be responsible for all aspects of safety, performance, resourcing, and team leadership for all PUD operational areas and/or operational processes. This includes supervising all activities and resources associated with the area/shift to achieve agreed objectives, optimising profitability, and business efficiency with a strong...

  • Food Services Supervisor

    7 days ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health Reference: 56494 **Monday to Friday PM shifts and Weekend AM and PM shifts available** - Outstanding Food Service’s leadership role -...