Customer Delivery Supervisor

1 week ago

Melbourne Airport, Australia dnata catering Full time

**Do you want a high-flying career working for the world’s largest air services provider?**

We are seeking a hands-on leader with experience in a similar role to join our airport team in** Melbourne **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis.

**More about this role**:
Reporting to the Customer Delivery Manager, this role is responsible for supervising all aspects of the dnata catering customer delivery strategy, and all operations from the catering centre to the aircraft. You will assist in the optimisation and integration of an end-to-end catering delivery service.

**In a nutshell, your main responsibilities are**:

- Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's
- Driving collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are met
- Undertake all possible actions to achieve no delays and compliance with the PTS
- Investigate all delays to root cause level and implement any corrective actions or make recommendations
- Support the Departmental Coordinators, Area Leading Hands and/or Resource Coordinators in managing daily operational variances and assist with the decision making in operational matters
- Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
- Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Custos regulations, etc.

**What do you need to be successful in the role?**
- Proven leadership experience in a similar environment
- Experience with customer service, inventory control, and management systems
- Displays business and industry acumen understanding
- Previous success achieving KPI targets and adherence to safety, health, environmental requirements
- Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders
- Ability to energize and align team members to a shared vision, inspiring a climate of high performance
- Demonstrated ability to make decisions and act on initiative
- Proven adaptability to changing environments
- Holder of a HR or MR license
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check

**What is in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
- Free onsite parking and meals.

**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.
- Health insurance

  • Customer Delivery Supervisor

    1 week ago

    Melbourne Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Melbourne **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this...

  • Transport Supervisor

    3 days ago

    Melbourne Airport, Australia Team Global Express Full time

    OVERALL PURPOSE OF THE JOB - The PUD Supervisor is responsible for the Performance of Toll drivers, subcontractors and outside hire drivers that work within their zone at Melbourne Airport. Performance means the Quantity (Productivity) and Quality of the work performed by each driver. PUD Supervisor has to ensure that drivers under their control operate in...

  • Cargo Service Delivery Supervisor

    2 weeks ago

    Perth Airport, Australia dnata Full time

    dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines. We are committed to providing our customers with exceptional service and support, and have invested in...

  • Pud Supervisor

    2 days ago

    Melbourne Airport, Australia Team Global Express Full time

    As a PUD Supervisor you will be responsible for all aspects of safety, performance, resourcing, and team leadership for all PUD operational areas and/or operational processes. This includes supervising all activities and resources associated with the area/shift to achieve agreed objectives, optimising profitability, and business efficiency with a strong...

  • Customer Service Supervisor

    6 days ago

    Brisbane Airport, Australia Redspot Head Office Pty Full time

    _Redspot Car Rentals is seeking a Full-Time Customer Service Supervisor_ _to join our _**Brisbane Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer Service...

  • Passenger Services Supervisor

    5 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Relief Passenger Services Supervisor

    5 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Operations Supervisor

    2 weeks ago

    Perth Airport, Australia Dnata Full time

    Perth CargoWe are hiring We are looking for dedicated, resilient and committed leaders to support and lead our Perth operation, as Cargo Service Delivery Supervisor supporting our Cargo Operation  This role will be a 24/7 rotation, between three supervisors that will oversee and support the Perth Cargo Operation (Office and Warehouse). If this role sounds...

  • Cargo Supervisor

    2 days ago

    Perth Airport, Australia dnata Full time

    We are hiring! We are looking for dedicated, resliant and committed leaders to support and lead our Perth operation, as Cargo Service Delivery Supervisors. This role will be a 24/7 rotation, between three supervisors that will oversee and support the Perth Cargo Operation (Office and Warehouse). If this role sounds like, you keep reading! The Cargo...

  • marhaba Lounge Supervisor

    3 weeks ago

    Melbourne Airport, Australia dnata Full time

    Melbourne AirportAre you passionate about delivering 5-star service in the food & beverage hospitality industry?Do you possess proven people management skills and an acute attention to detail?About the Role:We are looking for a dynamic and experienced Supervisor to oversee the daily operations of the marhaba Lounge at Melbourne Airport.This role will ensure...