Customer Service Co-worker

**Job ID**: 260382

**Date posted**: 07/10/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Permanent, Full-time 76hrs/fortnight or Part-time 40/fortnight.
- The internal job title for this role is Customer Co-worker.
- The shift times required to work will be spread between 9:30am to 8:00pm and 10:00pm (Thursday to Saturday).
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS
- We require adequate availability, without holidays booked, during the peak trading period (from mid-October to January) for these positions.

**About this work area**

As Customer Co-worker your responsibilities will include, but are not limited to:

- Acting as the friendly face of IKEA by greeting visitors and providing welcoming, effective, and efficient information to customers.
- Driving the IKEA Family Reward Keys loyalty program sign-ups and uptake by highlighting the benefits and rewards to customers.
- Supporting other areas of the Customer team including resolving customer service queries, maintaining shopping tools such as shopping baskets, trolleys, and yellow bags.
- Processing returns and resolving customer guarantee claims, recognising when to escalate to a supervisor.
- Manage cash, card, and finance option payment transactions with accuracy and a friendly demeanour.
- Engaging with customers to understand their needs and providing expert advice on IKEA products and services.
- Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Customer Co-worker you are or have:

- Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
- Able to remain calm when faced with challenging situations and are pro-active to find solutions.
- Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
- Able to prioritise tasks in a fast-paced environment.
- Basic computer skills and the ability to learn new systems.
- Comfortable with on-the-job physical activity and repetitive movements.
- Demonstrate excellent communication skills and basic computer and systems literacy.
- Previous experience in a customer-facing or retail environment is preferred.

**We need people like you**

At IKEA, work is so much more than a job. Come join us