Product Expert

11 hours ago

Sydney, Australia Hatch Full time

** This role is at Klaviyo (not for Hatch)**

Hatch is supporting Klaviyo to find a great Product Expert to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Klaviyo.

**About the role at Klaviyo**

Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Klaviyo.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Sydney, NSW 2000

  • Product Expert

    4 days ago

    Sydney, New South Wales, Australia Winning Appliances Full time $60,000 - $100,000 per year

    At Winning Group, we're more than a retailer – we're Australia's leading experience company. Since 1906, we've been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo.What...

  • Product & Application Expert

    2 weeks ago

    Sydney, New South Wales, Australia Alfa Laval Full time $120,000 - $180,000 per year

    About UsAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a...

  • Product Expert

    1 week ago

    Sydney, New South Wales, Australia Dotdigital Full time $80,000 - $120,000 per year

    About UsThe Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Product Governance Expert

    12 hours ago

    Sydney, Australia ANZ Banking Group Full time

    **Req ID**: 95743 **Department**: AR Controls **Division**: Australia Retail **Location**: Melbourne OR Sydney About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Product Governance Expert, you are to assist...

  • Product Expert- Japanese Speaking

    4 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $60,000 - $120,000 per year

    Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and...

  • Product & Application Expert

    1 week ago

    Sydney, Australia Alfa Laval Full time

    About Us At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in...

  • Product Expert- Japanese Speaking

    4 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $60,000 - $80,000 per year

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Product Expert, Apac

    6 days ago

    Sydney, Australia Klaviyo Full time

    Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are...

  • Product Expert- Japanese Speaking

    6 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $80,000 - $120,000

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Product Manager

    2 weeks ago

    Sydney, Australia ING Full time

    At ING, we develop new products and services based on our Customer’s needs, empowering them to do their thing! ING, Australia’s most recommended bank and original fin-tech is a great place to grow your product career. Our Consumer lending Tribe is looking for an experienced **Product Manager** with **Marketeer prowess, project management skills** and...