Enterprise Service Desk Analyst

**Introduction**:
Enterprise Service Desk Analyst
**Location**: Adelaide
**Employment type**: Permanent Full Time
**Salary**: $98,636 plus 12% superannuation and salary packaging
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
- Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
- Growth and development - enhance your skills and advance your career through tailored learning opportunities.
- Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
- Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
- Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.

**Description**:
About the role
You will deliver hands on first and second level ICT support across Housing Choices Australia, ensuring swift and accurate resolution of incidents and service requests. You will work closely with internal users and vendors, maintain key IT systems, and contribute to continuous improvement in our enterprise technology environment.
This role is ideal for someone who excels in problem-solving, communication, and has strong technical knowledge across Microsoft365, cloud services, and networks.
- Deliver first and second-level IT support across a multi-site environment
- Manage incidents, problems, and requests using ITIL-aligned practices
- Maintain and troubleshoot laptops, printers, mobile devices, and servers
- Support user account management across local and cloud systems (Azure, AD, M365)
- Participate in system upgrades, asset management, and technical documentation

About the team
The Transformation group drives organisational innovation, change management, and continuous improvement across Housing Choices Australia. It leads initiatives designed to enhance operational effectiveness, streamline service delivery, and build capacity to adapt to evolving housing demands and technological advancements. This group ensures the organisation remains agile and responsive, well-positioned to meet future challenges and opportunities.
**Skills and Experiences**:
About you
**You will have**:

- Tertiary qualification in IT or relevant Microsoft certifications
- 6+ years of experience in ICT service delivery and system administration
- Knowledge of cloud technologies, virtual environments, and Microsoft365
- Excellent communication and interpersonal skills, with a strong customer service focus

**Desirable**: ITIL certification, and experience working with managed service providers or in not-for-profit/community organisations.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
**Everything we do is guided by our shared values**:

- Putting people first - we listen, respect, and respond to our communities.
- Working together - collaboration helps us achieve better outcomes.
- Doing the right thing - we act with integrity and accountability.
- Acting boldly - we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
How to apply
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
**Disclaimer**: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.