System and Business Improvement Officer

Support positive housing outcomes by improving systems, user support & business processes
- Flexible work, wellbeing support, paid parental leave, career growth, onsite parking
- Increase take home pay with salary packaging + savings on health insurance, gym, pharmacy, vehicles.

**So many lives. So many ways. One you.**:
At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

**What you’ll do**:
As our System and Business Improvement Officer, you’ll be instrumental in enhancing the systems that power our Housing and Asset Management services, ensuring they are reliable, user-friendly and aligned to real-world needs.

In this dynamic role, you’ll guide system users, coordinate updates and collaborate with stakeholders to drive lasting improvements.

**You’ll be trusted to make a valuable impact by**:

- Providing responsive, expert support to staff using Housing Management Applications
- Helping plan and deliver new system features and enhancements
- Collaborating with stakeholders to align systems with user and service outcomes
- Keeping documentation clear, current and user-ready
- Leading and supporting user acceptance testing and issue resolution
- Preparing regular progress reports highlighting milestones and risks
- Proactively solving problems and developing contingency plans before they escalate

**_
A Day in the Life: System and Business Improvement Officer at Believe Housing Australia_**
- Start your day by reviewing CX issue tickets and reach out to staff to understand their Cx issues, working through how to resolve them._
- Troubleshoot quick fixes where possible and dig deeper into more complex challenges to uncover lasting solutions._
- Work with internal IT teams regarding requirements for our system and ongoing needs. Liaise with our vendor to resolve technical issues and to continue shaping the system to meet our business needs.._
- You’ll collaborate with the Business Improvements team to enhance the working experience for the entire Believe Housing team._
- By enabling smoother workflows and more efficient tools, you’ll empower frontline teams to deliver high-quality, customer-focused support to those in our community who need it most._
- Head home with a sense of accomplishment that your work has directly shaped how we deliver better housing outcomes across South Australia._

**What you’ll bring**:
**To thrive in this role, you will have**:

- A track record of coordinating or delivering successful projects
- Strong skills in system configuration, troubleshooting, and problem-solving
- Confident communication and a customer-first mindset
- High-level proficiency in Microsoft Office tools

**We would also love you to have**:

- Knowledge of social or affordable housing
- Background in property management or community services
- Familiarity with change management and user training approaches

**Why Believe Housing Australia?**:
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

- ** So many lives, right here in SA**:Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- ** So many ways, for our clients and you**: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- ** So much compassion, and a place to belong**: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

**More to enjoy**:

- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
- Grow your skills and career with learning programs, professional development pathways, and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence suppo