System and Business Improvement Officer

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you'll help us find innovative solutions that make a lasting impact. You'll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

As our System and Business Improvement Officer, you'll be instrumental in enhancing the systems that power our Housing and Asset Management services, ensuring they are reliable, user-friendly and aligned to real-world needs.

In this dynamic role, you'll guide system users, coordinate updates and collaborate with stakeholders to drive lasting improvements.

You'll be trusted to make a valuable impact by:

• Providing responsive, expert support to staff using Housing Management Applications
• Helping plan and deliver new system features and enhancements
• Collaborating with stakeholders to align systems with user and service outcomes
• Keeping documentation clear, current and user-ready
• Leading and supporting user acceptance testing and issue resolution
• Preparing regular progress reports highlighting milestones and risks
• Proactively solving problems and developing contingency plans before they escalate

A Day in the Life: System and Business Improvement Officer at Believe Housing Australia

Start your day by reviewing CX issue tickets and reach out to staff to understand their Cx issues, working through how to resolve them.

Troubleshoot quick fixes where possible and dig deeper into more complex challenges to uncover lasting solutions.

Work with internal IT teams regarding requirements for our system and ongoing needs. Liaise with our vendor to resolve technical issues and to continue shaping the system to meet our business needs..

You'll collaborate with the Business Improvements team to enhance the working experience for the entire Believe Housing team.

By enabling smoother workflows and more efficient tools, you'll empower frontline teams to deliver high-quality, customer-focused support to those in our community who need it most.

Head home with a sense of accomplishment that your work has directly shaped how we deliver better housing outcomes across South Australia.

To thrive in this role, you will have:

• Proven experience supporting or managing enterprise-level software applications
• A track record of coordinating or delivering successful projects
• Strong skills in system configuration, troubleshooting, and problem-solving
• Confident communication and a customer-first mindset
• High-level proficiency in Microsoft Office tools

We would also love you to have:

• Knowledge of social or affordable housing
• Background in property management or community services
• Familiarity with change management and user training approaches

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here's what you can expect in your career at Believe Housing Australia:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you'll help find a way forward for the communities you live in and care about. That's something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At Believe Housing Australia, you'll never feel alone. You'll lean on and learn from genuine people driven to do good, and you'll build relationships that last a lifetime.

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Join Believe Housing Australia, and help us change lives and communities.

To apply, simply click the "Apply"* button and submit your application by 9.00am on Friday, 17th October 2025 (direct applications only, no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact Recruitment Business Partner, Claire Doran, at Please note we do not accept applications via email.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.