Account Manager

**Work options**: Hybrid

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

**Who are we?**:
Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

**Who you are**:
As an Enterprise Account Manager, you are an experienced relationship owner, growth orientated, commercial strategist who thrives in complex, multi-stakeholder sales and account environments. You operate with a deep understanding of enterprise dynamics and are skilled at uncovering opportunities that deliver customer value and drive revenue expansion.

You’re confident engaging with senior leaders across large organisations, navigating complex internal environments, and owning strategic conversations that impact long-term partnerships. You bring the credibility of previous HR tech or enterprise SaaS experience and pair it with a hunger for growth and advocacy.

**What you will do**:

- Own a portfolio of enterprise accounts, ensuring deep engagement and revenue expansion through cross-sell and upsell.
- Lead strategic account planning initiatives to uncover opportunities aligned to both Humanforce and customer goals.
- Act as a commercial advisor and customer advocate across internal teams including Sales, Product, Services, and Support.
- Develop strong internal relationships to ensure customer needs are met with excellence and speed.
- Maintain CRM accuracy and provide reliable forecasting and reporting.
- Deliver territory-level strategy including segmentation, coverage planning, and alignment to growth objectives.

**What you’ll need**:

- Deep experience in enterprise SaaS account management, within HR technology.
- Sales orientated mindset towards account management. Continual drive for growth and commercial success within your accounts.
- Strong understanding of enterprise buying cycles and stakeholder management.
- Demonstrated ability to build and execute long-term territory and account strategies.
- Track record of meeting or exceeding commercial targets through account expansion.
- Experience leading strategic commercial conversations and solution alignment.
- Proficiency in CRM platforms (SugarCRM preferred, not a must) and pipeline forecasting.

**Some ‘nice to haves’**:

- Experience working within or selling to complex organisational structures or regulated environments.
- Deep competitor knowledge of key HCM, Workforce Management or HR SaaS solutions.

**Our values**:

- _ We are bold_
- _ We are all in_
- _ We are customer obsessed_
- _ We do what we say_
- _ We are good humans_

**Our approach to flexibility**:
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

**Benefits**:

- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work
- We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, ne