Property Claims Consultant

Property Claims Consultant

Caring starts with you

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Do Something meaningful.
- At Sedgwick caring counts_
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._

Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Access to continual role and non-role based training and development
- Hybrid working solutions
- Career growth opportunities locally and globally

PROPERTY CLAIMS CONSULTANT - 0.8 FTE

We are currently looking for a Property Claims Consultant to join the Sedgwick Third Party Administration team based in the Sydney area.

Primary Purpose of the role
- Proactive management of a portfolio of claims to accurately determine eligibility and progressing the claim towards a suitable outcome
- Demonstrating an evidence-based approach to establishing an appropriate claim management strategy and the maintenance of accurate claim financial data including claim reserves
- Utilising embedded processes to identify potential fraud indicators and recovery opportunities relating to a claim
- Preparation of detailed and accurate communications to external parties including formulating declinature and/or settlement recommendations
- Handle complaints in a timely and professional manner
- Appropriately engaging and actively managing external suppliers relevant to the product line to aid in the management of complex claims
- Adopting a positive and outcome focused approach to dealing with claimants and being able to identify vulnerable customers and provide appropriate escalation of the same in-line with Sedgwick process
- Maintaining adherence to all SLA and KPI requirements incl. Sedgwick, customer and GICOP principles
- Resolving complaints where appropriate or the escalation of these in-line with Sedgwick complaints handling framework
- Timely and accurate entry of all claim data into relevant claim reporting databases and management information tools

About Sedgwick Australia

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.