Customer Service Officer

4 days ago

Parramatta, Australia APG Workforce Full time

$45.18 per hour + Super
- Government Role
- Location - Parramatta

APG Workforce are currently looking for a Customer Service Officer for a 6-month contract Government Sector based in Parramatta.

**Start Date**:ASAP

**End Date**:6 Months possible extension

**Pay**:$45.18 per hour + Super

**Hours**:7 Hours Per Day / 35 Hours Per Week

**Location**:Parramatta

**The Role**:
Concession schemes, including updating of customer details, account anomalies, exceptions and errors and

escalated customer feedback and complaints. The role will also process video images of License Plate

Numbers (LPN) to complete tolling transactions and prevent toll revenue loss.

**Key knowledge and experience**
- Must have Customer Service experience with managing cases
- Must have transactional understanding
- Demonstrated experience in the management of customer accounts in a high volume competitive and customer-focused environment.
- Demonstrated ability to process financial transactions efficiently and with a high degree of accuracy.
- Demonstrated experience in the delivery of exceptional telephone-based customer service and support, including inbound and outbound servicing of customers in a fast-paced customer-focused environment.
- Demonstrated investigative, analytical and problem-solving skills, including the ability to provide sound recommendations per policies and business rules.
- Demonstrated ability to manage the varying expectations of internal and external customers and stakeholders through effective use of interpersonal and negotiation skills.
- Demonstrate willingness to work flexibly and collaboratively in a high volume team-based environment.

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