Review Officer

**Review Officer**

**Act for fairness and integrity**

**Vacancy**: Review Officer, Child Death Review Unit, Clerk Grade 7/8 - Monitoring and Review Branch
**Location**: Sydney CBD with hybrid and flexible working options.
**Employment**: Ongoing or Temporary
**Salary Range**: Up to $137,920. Package includes salary ($110,266 - $122,058), employer's contribution to superannuation and annual leave loading

**About the NSW Ombudsman**

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**About the Child Death Review Unit**

The Child Death Review Unit (CDRU) is responsible for NSW Ombudsman’s functions in Parts 5A and 6 of the _Community Services (Complaints, Reviews and Monitoring) Act 1993 _(CS CRAMA) which include:

- convening and supporting the NSW Child Death Review Team - a group of experts in healthcare, child development, child protection and research, as well as representatives of key government agencies - to maintain a register of all child deaths in NSW, classify those deaths according to cause, demographic criteria and other relevant factors, identify trends and patterns relating to those deaths, undertake research, and make recommendations that may assist in preventing child deaths (Part 5A), and
- reviewing the deaths of children in circumstances of abuse or neglect, and the deaths of children in care or detention. A key focus of this work is identifying practice and systems issues that may contribute to deaths, or that may expose other children to risks in the future (Part 6).

The Child Death Reviews Unit has several strategies in place to support staff wellbeing given the sensitive nature of the work across the unit. Please contact the recruitment team if you have any questions about the wellbeing supports available.

**The Role**

The Review Officer undertakes reviews and analysis of the deaths of children, prepares reports & correspondence, and collects data and information associated with the deaths of children. The Review Officer conducts & assists with projects aimed at preventing or reducing the likelihood of child deaths, & other related issues.

The role may contribute to the preparation of statutory reports and relevant education and promotion initiatives.

The nature of death reviews can be distressing, and the office provides avenues for support and debriefing. The Review Officer will also utilise their well-developed self-care skills.

**About you**

You will have:

- Experience in case reviews, complaint handling or investigating in a relevant field.
- Experience managing sensitive and sometimes complex issues, with strong judgement skills to identify patterns and emerging issues.
- Excellent written and verbal communication skills, including the ability to prepare correspondence and reports.
- Experience analysing complex matters and assessing systemic issues, through examination and critical analysis of relevant records, policy and legislative requirements.
- Demonstrated ability to work independently and as part of a team.

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
- Fitness passport

**Notes**:

- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range