Customer Service Manager

2 weeks ago

Ballarat, Australia HAYS Full time

Ballarat opportunity in Customer Service & Management, growing organisation with a passion for the community

**Your new company**
Be part of an organisation that is passionate about providing exceptional customer service to their network. Enjoy being part of developing and maintaining strong relationships with internal & external customers. You and the team will relish in the endless opportunities to proactively identify and manage a pipeline of new and existing customers. Be part of the journey this business is creating.

**Your new role**
As the Customer Service Manager you will be responsible for the day to day retail operations of the branch, resource management and staff development. Some of your key duties will be:

- Responsible for the day to day operations of the branch; cash management, ensuring full compliance with all procedures
- Lead and manage day to day branch operations with focus on consistent delivery of excellent customer experience
- Works independently and takes ownership of issues, accurate and proper records management and tactful resolutions of queries and escalations from internal & external customers
- Ensure that branch premises are properly maintained
- Provide operational support to staff
- Effectively manage the resource allocation of the branch to meet the needs of the business.

**What you'll need to succeed**
For you to be successful in this role, you will be able to demonstrate the following:

- Experience in managing, coaching and developing staff
- Performance management
- Ability to effectively work in a team
- To effectively lead and motivate a team
- Respond well to change
- Excellent communication and interpersonal skills
- Effectively determine priorities and allocate work accordingly
- Manage conflict
- Ability to investigate and follow up queries.

**What you'll get in return**
This is an excellent opportunity for someone who is passionate about the community and making their footprint in a growing organisation making meaningful moves. A lot of internal benefits, attractive salary package and the ability to develop a team and be part of a growing organisation.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact Lucy Brennan for a confidential discussion on your career.

**LHS 297508** #2673923

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