Customer Concierge Operator/digital Service

**Customer Concierge Operator (CCO) | Digital Service Representative **(DSR) **Talent Pool
- Newcastle and Maitland Area**
- ** **Customer Concierge Operator - **SNSW Clerk Grade 2 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading)
- **Digital Service Representative - **SNSW Clerk Grade 2/3 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading)

Join our 2025 talent pool for an exciting opportunity as a **Customer Concierge Operator & Digital Service Representative**

This role offers the chance to become a vital part of our Contact Centre as a Customer Concierge Operator, or to join our Service Centres as a Digital Service Representative. If you're successful in joining our talent pool, you may be offered a role that’s full-time, part-time, temporary, or ongoing, depending on our business needs.
When you're part of the talent pool at Service NSW, you’ll stay on our list for a full 18 months, opening up numerous potential opportunities.

**About You**
Are you a recent school leaver or graduate ready to make a mark in the public sector with a natural flair for customer service? Or perhaps you're re-entering the workforce, eager to connect with a diverse audience and thrive in a fast-paced environment where customer solutions are key?

If you're passionate about delivering outstanding customer service and making a real impact, we'd love to hear from you

**What You'll Bring to the Role**:

- ** **Outstanding customer service and communication skills**, with a keen attention to detail
- ** Intermediate computer skills**, including the ability to navigate various operating systems
- ** Adaptability** to handle diverse scenarios and complex inquiries
- A solid understanding of handling **confidential information** within organizational and legal guidelines
- A **collaborative spirit** to work effectively in a team, meet service standards, and provide best-practice customer service

If you’re ready to be part of a dynamic team and make a difference, join our talent pool and take the next step in your career

**About Service NSW**
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Operating hours**:
In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.

**What we offer**
- ** **Personal development - **excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
- **Access to health and well-being programs**:

- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

**How to apply**
Please submit your resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

If you are successful past this point, you will be asked to **attend an in person** assessment centre at our Newcastle Contact Centre.

**Closing Date: 19th November 2024 at 9:59am**

Further Information:
Click Here to access the Role Description.

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process