Program Manager

Role purpose
The Program Manager, Solutions Team is responsible for leading a team of solution analysts and solution architects who analyse new ICT projects, gather requirements, analyse appropriate technical solutions, solution design, solution estimates (including project and operational costings), and delivery strategy. The Program Manager will be responsible for ensuring that the team works effectively and efficiently to deliver quality solutions that meet the needs of the business. This includes presenting the proposal to key business and executive stakeholders and obtaining approval to proceed.
The role provides thought technical leadership and architectural advice on strategic and project initiatives, providing support and direction to project teams from project inception to project implementation and deployment.
The role is also responsible for driving internal practise consistency and supporting project teams in establishing and initiating project work. Throughout the development lifecycle, the team provides project team with training and hands-on support for development frameworks, design and development standards, documentation requirements and project governance/artefacts. It also conducts quality assurance reviews on work practises to ensure they adhere to the required standards.
Technical expertise
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- Proven ability to evaluate business requirements, evaluate technologies, design solutions, and develop and present technical solution proposals to senior management and executive stakeholders.

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- In-depth technical knowledge and understanding of ICT solutions and architecture best practises, as well as current and emerging industry trends.
- Proven ability to estimate and size medium to large ICT system solutions.
- Knowledge of relevant policies, procedures, and standards, including information security, data protection, and governance.

Knowledge and skills
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- Program management: consults, builds relationships, and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.

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- Leadership: communicates effectively, builds team commitment, develops skills and knowledge of team members, builds confidence, and has an ability to inspire others.
- Strategic planning: thinks at the big picture level, entertains wide-ranging possibilities in developing a vision for the future, works across several time frames, and translates strategic direction into day-to-day activities.
- Stakeholder management: identifies issues in common for one or more stakeholders and uses to build mutually beneficial partnerships; identifies and responds to stakeholder's underlying needs; uses understanding of the stakeholder's organisational context to ensure outcomes are achieved; find innovative solutions to resolve stakeholder issues.
- Innovation: Proven skills in promoting innovation, process re-engineering and problem solving.
- Quality Assurance: Experienced in implementing quality principles and supporting frameworks in all aspects of the role.
- Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to manage them more effectively.

Personal qualities
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- Creativity and innovation: generate new ideas draws on a range of information sources to identify new ways of doing things, actively influences events and promotes ideas, translates creative ideas into workplace improvements, reflects on experience and is open to new ways to improve practice.
- Decisiveness: takes rational and sound decisions based on a consideration of the facts and alternatives; makes tough decisions, sometimes with incomplete information, evaluates rational and emotional elements of situations; makes quick decisions where required; commits to a define course of action
- Developing others: actively seeks to improve others' skills and talents by providing constructive feedback, coaching, and training opportunities; empowers others by investing them with the authority and latitude to accomplish tasks; appropriately delegates responsibilities to further the development of others.
- Teamwork: cooperates and works well with others in pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others feelings and ideas; accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

**Qualifications**:

- A relevant IT related degree or qualification is required for this role.
- Certification in PRINCE 2 or other project management methodology is highly desirable.
- Agile project experience required.

Mandatory Vaccination Policy

**HOW TO APPLY**:
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