Soft Fm Services Manager

**Soft FM Services Manager**:
**Position no**: 0065136
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Business Services
**Salary**:UOM 9 - $139,693 - $145,339 per annum (pro rata for part-time)
- **Oversee and manage Soft FM contracts, ensuring effective contractor performance, financial management, and exceptional service delivery across various facilities management services.**:

- **Lead a team while driving cost-effective and high-quality service outcomes for the University, fostering strong contractor relationships and operational efficiency.**:

- **Brilliant benefits and a flexible work environment**

**About the Role**
The Soft FM Services Manager is responsible for maximising the value from the University’s Soft FM contracts, overseeing key services such as Cleaning, Waste, Grounds, Mail, Pest Control, Confidential Waste, and Campus Assist. The role involves managing contract performance, financial oversight, resolving performance gaps, and ensuring strong customer-contractor interactions, alongside leading and developing a team of contract supervisors.

Your responsibilities will include:

- Leading strategic end-to-end management of Soft FM contracts, ensuring effective scoping, procurement, monitoring, and contract close-out/renewal.
- Monitoring contractor performance against KPIs, driving improvements where necessary, and ensuring compliance with OHS&E and other legislative requirements.
- Managing financial aspects of key contracts, contributing to the University’s budget cycle, and collaborating with stakeholders to extract further value from contracts.
- Providing leadership to the Soft FM contracts team, offering guidance, feedback, and coaching on operational, stakeholder, and technical issues.

**Who we are looking for**
You will have exceptional communication skills, particularly in liaising with executive stakeholders, and the ability to analyse and synthesise technical, financial, and business information. You will also demonstrate a collaborative, outcome-focused approach, with a proven ability to adapt established skills in a complex organisational context and build strong relationships across work groups.

You will also have:

- A bachelor’s degree in business, engineering, or a related field, or an equivalent combination of relevant experience and education/training.
- Proven commercial acumen with experience negotiating contracts worth over $2M for a large organisation.
- Extensive experience in contract management, including a strong understanding of contract governance, contractual language, and the contract lifecycle.
- A demonstrated ability to analyse both quantitative and qualitative information to drive improved outcomes for the organisation, along with a solid understanding of facilities management across a variety of facility types.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Business Services**
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University. The Campus Management team manages the University’s assets and infrastructure across all campuses and provides facilities services to all operating entities of the University. Campus Management also delivers the University’s construction projects.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
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**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support t