Aps4/5 Quality

2 weeks ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

Up to AU$53.63 per hour + Super

**Job Type**

Contract

**Ref**

BBBH97833_1674515941

**Contact**

Connie Tong

**Posted**

about 8 hours ago
- **Multiple Compliance/Quality Officer opportunities within a large federal government agency**:

- ** Initial 12 months contract plus possible extension option**:

- ** Must be an Australian Citizen**:

- ** Canberra location, hybrid working arrangement is available**

**About the Role - Compliance Officer**
The APS5 Compliance Response Officer will undertake complex compliance activities and will work under the general direction of the Team Leader. It is required to exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge in the compliance space. The role will undertake their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

It is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will provide policy advice within an area of specialisation with advice based on policies and legislation.

The APS5 Compliance Response Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex inquiries.
Responsibilities required will include but may not be limited to:
Undertaking compliance activities in accordance with the relevant legislation, Agency guidelines and documented process.

Ensuring escalations and critical incidents are managed in accordance with Agency framework.
Maintaining accurate records of decisions using Excel and CRM based system products.

Analysing participant and provider data to assess payments made against participant plans.

Completing highly complex assessments to ensure payments are accurately delivered to customers.
Providing assistance and technical advice to support the team through mentoring, development opportunities and monitoring performance.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**About the Role - Quality Officer**

The position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities.

Responsibilities may include but are not limited to:

- Assisting with the development and implementation of quality assurance and control activities in relation to compliance processes and/or decision making.
- Supporting and mentoring team members to ensure the use of quality assurance control activities and enhancing quality controls and processes.
- Assisting with the reviewing and updating compliance processes, SOPs and taskcards in line with changes to policies and coordinating system change requests.
- Undertaking analysis and reporting to identify issues and contribute to continuous improvement activities.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Skills and Experience**
- Prior experience working in a similar role within government. (Desirable)

**How to Apply**:

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