Member Services Coordinator

1 week ago

North Sydney, Australia Australian Institute of Project Management Full time

_**About Us**_

The Australian Institute of Project Management (AIPM) is the nation’s peak body for the project management profession. With over 8,500 members, the AIPM’s vision is to drive professional excellence in the project arena and to bring people and ideas together for Australia’s success. We are a small team of dedicated professionals who are proud to drive our not-for-profit organisation to deliver value to members, to support the professional advancement of members and to shape the future of the profession in Australia.

We offer a great office location in North Sydney with harbour views, flexible hybrid work arrangements, complimentary AIPM membership, and a focus on work-life balance.
- **The Role**_

We have an exciting position within the Member and Product Experience Team for a Member Experience Coordinator who will play a role key role in the engagement of AIPM membership, through retaining and growing membership, coordinating new initiatives to engage membership and enhance AIPM process, as well as ensuring efficient and effective service delivery.
- **Tasks & Responsibilities**_
- Accurately maintain and update member records in CRM (iMIS)
- Assist with the administration of our core products and services, including processing payments
- Work closely with Member Experience Manager to design and implement member acquisition and retention strategies
- Produce reports from CRM to assist Member Experience Manager to analyse member data
- Continuously monitor for process improvements, and escalate to Member Experience Manager for implementation
- Deliver member support to enhance the education and professionalism of individual members
- Accounts Support through processing payments, generating invoices and receipts related to certification and membership
- Process documentation
- Presentations conducting analysis and reporting of data from iMIS database as required
- Contribute to initiatives and projects as required
- **You will have**:_
- An agile mindset and problem-solving abilities
- Professionalism in dealing with members and internal stakeholders
- Be able to be direct, truthful and trusted
- A team player mindset and be able to work collaboratively
- Be able to assist other areas of the business
- The ability to display resilience and demonstrate accountability
- Excellent influential communication and able to win support
- Demonstrated professionalism in dealing with members and internal stakeholders
- **Required Knowledge/Experience**_
- Business degree or equivalent preferable
- Exceptional customer service skills
- Good communication skills
- High attention to detail
- Ability to work collaboratively and independently
- Advanced user of MS Office suite
- **Desirable Knowledge/Experience**_
- Understanding of competency based learning and continuous professional development
- Membership Association experience
- Experience working with association management systems
- Familiarity with iMIS an advantage

If you are an experienced member service professional who wants to provide exceptional administrative and membership support to our members **APPLY now**

**Salary**: $65,000.00 - $70,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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