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Customer Experience Resolution Specialist

3 weeks ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $130,000

Job Title:

Customer Experience Resolution Specialist

This role requires a strong ability to deliver exceptional customer experiences through troubleshooting and resolving complex technical issues.

  • The ideal candidate will have experience in Windows System Administration, Configuration, and Troubleshooting.
  • They should be familiar with Hybrid technologies, including registry/file storage/event logs, PowerShell/CMD line utilities, and virtualization/hyper-v technologies.

Key Responsibilities:

  • Investigate and resolve customer technical issues using Microsoft AI technology and troubleshooting tools.
  • Build and share expertise with peer delivery roles.
  • Collaborate with cross-functional teams to drive product improvements and develop automation techniques.

Requirements:

  • 5+ years of technical support or IT experience.
  • Deep knowledge of Windows System Administration, Configuration, and Troubleshooting.
  • Experience in hybrid technologies such as registry/file storage/event logs, PowerShell/CMD line utilities, and virtualization/hyper-v technologies.