Customer Experience Specialist

2 days ago

Perth, Western Australia beBeeCustomer Full time $30,000 - $33,000

We are seeking an enthusiastic Customer Experience Specialist to join our friendly and supportive team.

About the Role

This role involves working closely with customers throughout the order process, providing problem resolution, credit processing, return materials processing, building rapport with customers, collaborating with internal stakeholders, assisting customers with pricing and technical information, and performing general administrative duties as required.

Key Responsibilities:
  • Collaborate with current and prospective customers
  • Provide expert problem resolution to customers
  • Credit and accounts management
  • Return and exchange management
  • BUILD and maintain strong relationships with customers
  • Work collaboratively with internal teams
  • Offer assistance with product pricing and technical information
Requirements
  • Experience in a similar customer-facing role
  • A positive and willing attitude
  • Exceptional communication and interpersonal skills
  • Able to build and maintain strong relationships with customers
  • Excellent initiative and self-motivation

We offer a dynamic and inclusive work environment, free parking, opportunities for growth and development, and a commitment to diversity and equal employment opportunity for all.

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