Customer Experience Specialist

7 days ago

Perth, Western Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success

Our Morley Branch are looking for an experience Customer Service Coordinator with Administration experience to start ASAP and be able to hit the ground running
- Perm Part Time role - 20-25hrs per week

**About the Role**:

- Ensuring the customer experience is positive within the Branch
- Meeting and greeting customers upon arrival in the Branch
- Customer service and sales of internal products
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent verbal and written communication skills
- Must have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition program

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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