Solutions Developer

2 weeks ago

Parramatta Park, Queensland, Australia beBeeFieldServicesEngineer Full time $120,000 - $140,000
As a Field Services Specialist, you will serve as an ambassador for our company, bringing our products and services to the market. This role requires a deep understanding of customer businesses and growth plans, with the ability to convert that knowledge into solutions and offerings from our suite of products.The successful candidate will have a strong customer focus, excellent communication skills, and a personal sense of integrity. They will possess a system-level approach to problem-solving and an analytical mindset with a strong drive to resolve open issues.This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings, and training.Responsibilities:
  • Installation, performance maintenance, troubleshoot, and support our product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Manage service inventory according to our policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Requirements:
  • Bachelors/Masters Degree in Chemistry or Biology, engineering, or other science-related field is desired
  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preference for previous product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
  • Strong customer focus
  • Excellent communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

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