IT Support Specialist

2 days ago

Brisbane, Queensland, Australia Dovida Australia Full time

Join to apply for the IT Support Specialist role at Dovida Australia

2 days ago Be among the first 25 applicants

Join to apply for the IT Support Specialist role at Dovida Australia

Step up your IT career in a high-impact role where cloud innovation meets real-world purpose.

We're on the hunt for a Level 2 IT Specialist ready to take the next step in their career, working in a modern, fully cloud-based, Microsoft-centric environment. If you're passionate about delivering smart solutions, love troubleshooting complex issues, and want to be part of a supportive, forward-thinking team—this is the opportunity for you.

At Dovida, technology plays a vital role in delivering exceptional care to our clients across Australia. Join us and help shape the future of IT for a growing organisation making a real difference.

Why You'll Love Working with Us:

  • Hybrid working model – up to 2 days WFH
  • Paid day off on your birthday
  • Purchase leave options available
  • Novated leasing benefits
  • Paid volunteering, emergency services & military leave
  • Ongoing learning & development through our Immersion Program

What You'll Be Doing:
  • Provide Tier 2 support across Microsoft 365, Intune, Entra ID, Azure, Defender, and Exchange Online
  • Troubleshoot and resolve escalated technical issues via HALO ITSM and remote tools
  • Administer Intune, Autopilot, and Endpoint Manager including compliance and Conditional Access
  • Support Microsoft 365 platforms: Exchange, SharePoint, Teams, Purview, and Entra ID
  • Implement and manage security controls aligned with Zero Trust principles
  • Contribute to IT projects such as user migrations, policy rollouts, and license optimisation
  • Support core network services (Wi-Fi, DHCP, DNS) and investigate performance issues
  • Maintain documentation and mentor junior team members

What You'll Bring:
  • Aged care or healthcare IT experience is advantageous but not required.
  • Experience in a similar Level 2 or escalated support role
  • Solid experience with Microsoft cloud technologies
  • A strong problem-solver with a proactive mindset
  • Passion for learning, collaboration, and continuous improvement

Who We Are:

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Ready to bring your expertise to a role with purpose?

Apply now and help us shape the future of modern care.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at Dovida Australia by 2x

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