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2 months ago
About Greencross Limited
Company Overview
Greencross Limited is a leading provider of veterinary services, dedicated to delivering high-quality patient care and exceptional client service. Our state-of-the-art facilities and commitment to innovation enable us to stay at the forefront of the industry.
Job Summary
We are seeking a highly skilled Client Services Team Leader to join our team at Greencross Limited. As a key member of our client services team, you will be responsible for leading and inspiring our team to deliver exceptional service to our clients.
Key Responsibilities
- Lead and Develop the Client Services Team
As a Client Services Team Leader, you will be responsible for leading and developing a high-performing team of client services professionals. You will provide guidance, support, and coaching to ensure that your team is equipped to deliver exceptional service to our clients.
Drive Service Delivery ExcellenceYou will be responsible for driving improvements in service delivery and ensuring that our clients receive outstanding service. This will involve analyzing service metrics, identifying areas for improvement, and implementing strategies to enhance the client experience.
Foster a Positive Team CultureYou will be responsible for fostering a positive and engaging team culture, promoting collaboration and professional development among team members. This will involve developing and implementing initiatives to enhance team morale, engagement, and productivity.
Manage Client Inquiries and ConcernsYou will be responsible for managing client inquiries and concerns in a professional and empathetic manner. This will involve responding to client feedback, resolving issues, and providing solutions to ensure client satisfaction.
Coordinate with Other DepartmentsYou will be responsible for coordinating with other departments to ensure seamless client experiences. This will involve working closely with other teams to ensure that client needs are met and exceeded.
Monitor and Report on Service MetricsYou will be responsible for monitoring and reporting on service metrics to ensure that our service delivery is meeting our high standards. This will involve analyzing data, identifying trends, and implementing strategies to enhance service delivery.
Qualifications and Experience
- Proven Leadership Experience
You will have a proven track record of leadership experience in a client-facing role, preferably in a healthcare or veterinary setting.
Excellent Communication and Interpersonal SkillsYou will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients, team members, and other stakeholders.
Strong Leadership and Team Management AbilitiesYou will have strong leadership and team management abilities, with the ability to motivate and inspire a team to deliver exceptional service.
A Passion for Delivering Outstanding Client ServiceYou will have a passion for delivering outstanding client service, with a commitment to ensuring that our clients receive the highest level of service.
Ability to Drive Improvements and Foster a Positive Team CultureYou will have the ability to drive improvements and foster a positive team culture, with a focus on enhancing service delivery and team engagement.
