Membership Experience Manager

1 week ago

Newcastle, New South Wales, Australia beBeeRetainer Full time $90,000 - $120,000

About us

nib Health Funds is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Key Responsibilities:
  • Develop and implement initiatives to improve member experience, satisfaction and tenure
  • Work with internal technical experts to develop and expand personalisation of the member experience
  • Identify strategic opportunities and develop solutions to grow the core of our health insurance business
  • Breakdown strategic initiatives into internal action plans and develop tactical campaigns
  • Conduct root cause analysis and reporting

About you

You will have strong stakeholder management experience, influencing and communication skills to work with internal and external resources and suppliers.

This role requires data-driven decision making, a passion for member satisfaction and creating best in class solutions while balancing sustainable business outcomes.

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities.

We provide financial support to set up and maintain your home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

  • Membership & Ticketing Manager

    7 days ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The nib Newcastle Knights are an Australian professional Rugby League Football Club based in Newcastle, New South Wales. The Knights compete in Australasia's rugby league competition, the National Rugby League (NRL) premiership. We are owned by The Wests Group Australia, Newcastle's owned and operated (not-for-profit) membership-based...

  • Membership And Ticketing Assistant

    1 week ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Newcastle Knights are an Australian professional Rugby League Football Club based in Newcastle, New South Wales. The Knights compete in Australasia's rugby league competition, the National Rugby League (NRL) premiership.The Knights are owned by The Wests Group Australia, Newcastle's owned and operated (not-for-profit) membership-based...

  • Door/Memberships Attendant

    1 week ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Door/Memberships Attendant

    7 days ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Door/Memberships Attendant

    4 days ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Manager, Onboarding Experience and Learning

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    Overview Join to apply for the Manager, Onboarding Experience and Learning role at Suncorp Group. Responsibilities As Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You'll lead the development of scalable frameworks and job-ready programs...

  • Manager, Onboarding Experience and Learning

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time $90,000 - $120,000 per year

    Lead innovative onboarding and learning strategies across Customer ServiceShape future-ready workforce capability with scalable learning frameworksFlexible hybrid working with access to award-winning employee benefitsAs Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities...

  • Club Experience Coordinator

    7 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $48,000 - $64,000

    About UsAs a major employer in the Newcastle, Port Stephens and Lake Macquarie regions, we operate a multi-site portfolio of entertainment and hospitality venues. We value our staff, recognizing and rewarding their hard work with amazing benefits.Our employees enjoy access to paid parental leave, maintained superannuation, wellbeing leave, flexible work...

  • Manager, Onboarding Experience and Learning

    3 weeks ago

    Newcastle, New South Wales, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Manager, Onboarding Experience and LearningSydney - Inner Suburbs & CBD, Newcastle, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, VariousLead innovative onboarding and learning strategies across Customer ServiceShape future-ready workforce capability with scalable learning...

  • Sales Experience Ambassador

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $45,000 - $60,000

    Empower Customers to Better Their BestThe Sales Assistants are highly passionate about inspiring, motivating and empowering customers. They believe that people ultimately want to lead a healthy and fit way of life and they want to empower them to do so by providing correctly fitted footwear and personalized service.Key ObjectivesDeliver exceptional customer...