Customer Experience Transformation Leader

6 days ago

Melbourne, Victoria, Australia beBeeDesign Full time $112,500 - $153,000

Customer Experience Design Lead

This is a pivotal role within our organisation, driving the transformation and modernisation of customer experience design.

We seek an exceptional leader to embed human-centred / design thinking approaches, own the Customer Experience Framework and Principles, and drive sustainable results for customers, employees, and partners.

The successful candidate will be responsible for aligning initiatives with broader business strategy, KPIs, CX principles, and desired customer, employee, and partner experiences.

Key responsibilities include:

  • Embedding a design thinking approach to problem solving and solution design.
  • Developing and implementing a customer experience framework that meets organisational needs.
  • Leading strategic planning, business design, and customer experience functions/initiatives.

Requirements:

  • Experience in leading strategic planning, business design, and customer experience functions/initiatives.
  • Strong understanding of customer experience trends and expectations.
  • Ability to navigate complex commercial environments and influence senior stakeholders.

About this opportunity:

This role offers a chance to work across divisions and strategic programs on design and delivery of key capabilities and initiatives. We provide real benefits, work-life balance, and flexibility, as well as on-the-job training and external development opportunities.

Join us to take your learning to the next level and make a meaningful impact on our organisation's success.

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